IT PC Field Service Technician
Job Location:
Monthly Salary:
Posted on:
4 days ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end managed services technology and consulting to enable the digital workplace for enterprise midsize and small business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Position: IT Desktop Support Technician
Location: TorontoON
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Onsite
Position Summary
The Lead Field Technician serves as the senior onsite technical resource responsible for overseeing field service operations supporting complex technical issues and ensuring high-quality service delivery across assigned client environments. This role combines hands-on technical expertise with team leadership governance adherence and client-facing responsibilities to drive SLA performance operational excellence and continuous improvement.
Key Responsibilities
- Serve as the primary escalation point for complex or high-priority technical issues.
- Oversee onsite support activities including break/fix IMAC and deployments.
- Act as the onsite technical lead for major projects and rollouts.
- Coordinate daily activities of field technicians and manage workload prioritization.
- Ensure SLA adherence documentation accuracy and process compliance.
- Serve as the primary client-facing technical contact onsite.
- Provide mentorship training and guidance to field technicians.
- Support reporting root cause analysis and continuous improvement initiatives.
Qualifications
- 5 years of experience in field services or desktop/end-user support.
- Strong experience with Windows OS Microsoft 365 networking and peripherals.
- Proven troubleshooting ability across hardware software and infrastructure.
- Experience in client-facing environments with minimal supervision.
- Demonstrated leadership or team coordination experience.
Preferred Certifications
- CompTIA A Network or equivalent
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
- OEM certifications (Dell HP Lenovo Cisco etc.)
Work Environment
- Field-based role supporting multiple client sites
- Requires travel and flexible scheduling
- May include physical tasks such as equipment installation
