Content Design Senior Associate HR

As a ContentDesign Senior Associate inHR Digital Contentyou will play a critical role in shapingemployeeexperiences by planning creating and structuringcontent for knowledge articles and HR tools. Youllbe involved in the end-to-end lifecycle of content streamlining production scheduling anddistributionworkflows to ensure qualityconsistencyandtimelydelivery.

Lead strategic content programs and initiatives from conception to executionbyleveragingyour writing and stakeholder management work will have a significant impact on various departments ensuring alignment of contentwith our business strategy and vision.

At the Senior Associate leveldemonstrateyourproficiencyin core content craftand deliveryskills while continuously developing yourexpertisein these and other design areas. Your work will have an impact on enhancingemployeeexperience and building confidence in our products and services.

Job responsibilities

• Plan and create engaging user-friendly content forknowledge articles products and features and adhere to the firms standards and best practices.

• Collaborate with cross-functional teams to ensure content aligns with user needs business goals and accessibility guidelines.

• Structure and organize content usinginformationarchitecture principles to enhance user experience andfacilitateeasy navigation within products and services.

• Create content taxonomies to refine content organization and structure incorporating user feedback and insights for continuous improvement.

• Adopt internal brand voice to produce clear concise and engaging content that communicates complex concepts effectively.

• Analyze content performance metrics making data-driven recommendations for optimization and enhancement of user experiences.

• Manage intake request queue and regular maintenance updates to knowledge articles within SLA timelines.

• Use your skills in data analytics and digital proficiency to deliver results aligned with business strategy.

Required qualifications capabilities and skills

• 3 years of experience in content design or equivalentexpertisein editing and writing - with a focus on digital products and platforms.

• Experience in creating content architectures storytelling and clear and concise writing.

• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.

• Experience with iterative design techniques incorporating user feedback and insights for continuous improvement.

• Proficient technical literacy in content platforms and understanding their impact on user experience.

• Self-directed in planning structuring your effort and executing at expected level of quality; youdontneed someone guiding you through the work.

• Advanced skills in UX writing and information architecture; Intermediate ability in adjacent skills such as user research interactiondesignand visual design.

• Thorough knowledge of the English language grammar spellingpunctuationand usage.

• Experience working with brand and copy standards including stylevoiceand tone.

• Comfortable and confident when presenting work to cross-functional partners and explaining decision-making rationale.

Preferred qualifications capabilities and skills

• Proficiencyin using content management systems(HTML knowledge is a plus)

• Interest and familiarity with AI and LLMs

• Ability to manage diversestakeholderfeedback

• Experience adhering to style guidesand design system guidance

• Attention to detail andediting best practices