Customer Advocacy Manager

Are you passionate about creating exceptional customer experiences and turning satisfied customers into powerful advocates We are looking for a highly motivated hands-on Customer Advocacy Manager to own the execution and operations of our global customer advocacy program.

Nexthink runs a dynamic well-established global advocacy initiativethe Nexthink Ambassador Programbringing together 200 engaged customers from leading organizations.

In this role you will help scale and evolve the program by driving engagement delivering high-impact experiences and translating participation into meaningful advocacy. You bring strong ownership thrive in a fast-paced environment and excel at building authentic relationships that deliver real customer value. You will work as part of a close-knit team collaborating with colleagues across different areas of the community and advocacy lifecycle.

• Program execution: Own day-to-day operations of the advocacy program ensuring consistent high-quality delivery.
• Customer recruitment & engagement: Identify recruit and engage customers; build trusted relationships and create experiences that keep them active and invested.
• Experience design: Plan and execute a balanced calendar of virtual and in-person activities including events exclusive experiences and recognition initiatives.
• Advocacy activation: Partner with internal teams to develop advocacy assets such as case studies testimonials peer reviews and speaking opportunities.
• Community building: Foster a vibrant inclusive community by creating moments that are both valuable and enjoyable for customers.
• Cross-functional alignment: Collaborate with marketing customer success sales and product teams to align advocacy efforts with business priorities.
• Program optimization: Track engagement and impact metrics; continuously refine programs based on data and feedback. Establish scalable processes and tools to improve efficiency and maximize program impact.
• Customer communications: Deliver targeted personalized communications that reflect the Nexthink brandprofessional approachable and human.
• Tools & vendors: Manage advocacy platforms and external partners to support program execution.

Qualifications :

• Experience: 7 years in customer marketing advocacy customer success or similar customer-facing roles with a track record of executing engagement programs.
• Customer mindset: Passion for building strong relationships and delivering exceptional experiences.
• Event management: Experience designing and delivering engaging virtual and in-person programs and events.
• Drive & ownership: Proactive hands-on and results-oriented in a fast-paced environment.
• Engaging communicator: Strong written and verbal skills with the ability to build rapport quickly. You bring warmth authenticity and positive energy to customer interactions.
• Operational excellence: Highly organized with strong project management skills and attention to detail.
• AI fluency: Comfortable leveraging AI tools to improve efficiency and impact.
• Collaboration: Proven ability to work cross-functionally and influence stakeholders.
• Data-driven: Able to use metrics and insights to optimize programs and demonstrate impact.
• Technical familiarity: Experience with CRM marketing automation and advocacy/community platforms is a plus.
• Education: Bachelors degree in marketing business or a related field.

Why Join Us

This is an opportunity to build on a strong foundation and take a high-impact advocacy program to the next level. You will join a company with a passionate customer community and a clear ambition to scale its impact.

At Nexthink customers are at the heart of everything we do. You will play a key role in amplifying their voice strengthening our community and contributing directly to business growth.

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

Total Rewards @ Nexthink

At Nexthink we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with 100% covered company benefits that consist of health dental vision as well as access to life insurance long-term disability and accidental death/personal loss coverage. 

In addition we offer: 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 company-paid holidays and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country role level experience and skills. The range displayed on each job posting reflects Nexthinks good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors including job skills experience and relevant education or training which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
 

Remote Work :

No

Employment Type :

Full-time