CH-47 Field Service Representative Defense Ridley Park

Company:

Boeing Global Services (BGS) is seeking a Field Service Representative for technical field support of the CH-47 Heavy Lift aircraft in Ridley Park Pennsylvania.

A successful candidate is technically proficient and has good relationship skills and an ability to coach others in maintaining the CH47 helicopter.

You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Position Responsibilities:

• Comply with all FSR responsibilities as those FSRs in the field as well as understand the SOWs involved with all contracts
• Support in Ridley Park throughout the period of performance of all CH47 Contracts managed by the FSR Manager
• Evaluate technical issues and questions from the Fielded FSR in many cases prior to being submitted as Technical Reports (TR).
• Support personnel shall serve as liaison between the FSR and the Service Engineering Team.
• Monitor the quality of TRs submitted from the field ensuring all information needed is provided for first time quality. The TR reference number and corrective actions taken to resolve shall be reviewed during Team meetings.
• Review monthly COS reports and/or CDRL reports requested by the Program
• Provide Home Office reachback and surge support to ensure continuous assistance when a fielded FSR is unavailable and to deliver prompt support during surge or emergent field service operations to maintain uninterrupted field service operations.
• Review of all Status Reports (SR) Tech Requests (TR) Field Log Reports (FLR) and Impact Assessments (I/A). I/As track Cost Avoidance (CA) and Training provided by the FSR for the duration of the Program via VECTOR.
• Oversee the development and management of standards processes and procedures governing FSR activities. Provide comprehensive management and administrative support to fielded FSR. Provide Contract Data Requirements List (CDRL) Data to the Program to efficiently process program requirements in a timely manner. Direct Interface with Service Engineering.
• Home Office FSR will support CONUS and OCONUS CH47 Fielded FSRs

Duties also include but not limited to:

• Technical responses through the VECTOR
• Technical problem resolution
• Failure trend analysis
• Presentation of problems and issues to during Team Meetings
• Initiation and distribution of documentation for problem resolution
• Maintenance of a database with both reported problems and solutions VECTOR
• Management and administrative support to the fielded representatives
• Shipping in support of the program and the Representatives
• Guidance to the LSR for logistic support operations
• Review and maintain current Field Service guidelines and processes IAW the standard operation procedures for FSR activities
• Respond to customer queries when a respective FSR is on leave.
• MISHAP reporting and coordination
• Fill in for reassignments CONUS/OCONUS
• Fill in for Leaves & R&Rs (Telephonic or in person) as required
• Ensure all FSR locations have proper PPE and replenish when necessary

Basic Qualifications (Required Skills/Experience):

• Minimum of 10 years of experience maintaining US Army CH-47/MH-47 or International variant Chinooks
• At the sole discretion of leadership must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist failure to deploy/travel will be considered as a resignation.
• At the sole discretion of leadership must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.

Preferred Qualifications (Desired Skills/Experience):

• Bachelors Masterss or Doctorate of Science degree from an accredited course of study in aeronautics or engineering
• Experience managing and/or leading a team either formally or informally with the ability to provide guidance mentorship and support to team members

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $112200 - $151800.

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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