Customer Service Administrator
Job Location:
San Diego, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Title: Customer Service Administrator
****: $$$$ $$$$/hr
Location: 10210 Genetic Center Drive San Diego CA 92121
Duration: 06 months
Work Type: Onsite (100%)
Description:
Tasks may include but are not limited to:
Managing entire order process for specific OAEs and any accounts that are assigned to those OAEs in (SFDC).
o Processing orders in SFDC
o Faxing or calling Ordering Provider when necessary for missing information clinical discrepancies specimen issues etc. and for following up consistently to obtain in a timely manner.
o Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
o Resolving holds on orders so specimens received can begin testing ASAP.
Monitoring reports on CS Dashboard to stay on top of workload.
o Open tasks open order issues orders that have completed Clinical Review pending specimens newly reported orders QNS results incoming portal order or registration requests.
Handling Physician Call Back Requests
o Responsible for forwarding call back requests to the appropriate person (i.e. Pathologist Medical Science Liaison Sales) and documenting in SFDC
Managing Portal Accounts
o Setting up new portal users managing password resets and assisting with IT support as needed
Account management
o Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names addresses contact info special notes etc.
Follow-Up on QNS Cases
o Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
Incoming Calls/ Emails
o Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
o Monitor team email inbox as well as individual email inbox. Answering phones sorting emails.
Minimum Education/Experience Requirements:
Bachelors degree preferred. High School diploma required.
Required Training/Certification:
On the job training including but not limited to HIPAA.
Documentation to maintain compliance with state CLIA and CAP requirements
