Customer Education Manager

Job Description:

We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.

About the Role:

As a key member of Wileys Sales Operations organization the Customer Education Manager plays an important role in supporting renewable revenue and advancing Wileys customerfirst strategy. This role focuses on delivering highquality digital education experiences that help customers maximize the value of Wileys products and agreements across institutional licensing open access and research workflows.

This position is primarily responsible for developing and continuously improving two flagship digital learning platforms: Success Hub Wileys customerfacing resource hub and Wiley Academy Wileys LMSbased learning platform. The ideal candidate is an experienced instructional designer and content creator who enjoys working in complex digital environments and collaborating across teams. Occasional support for live webinar delivery and APAC event operations may be required.

How You Will Make an Impact

• Lead content development for Success Hub including new content creation content optimization and decommissioning outdated materials
• Partner with UX and analytics teams to improve the hub experience and measure impact using tools such as Adobe Analytics
• Occasional support for live webinar delivery and APAC event operations may be required.
• Design and build short courses learning paths and certifications within Wiley Academy to drive product usage and customer value
• Create engaging customerfacing training materials such as videos guides infographics FAQs and posts in collaboration with Sales Product CSMs and Design teams
• Produce and edit highquality training videos using platforms such as Synthesia Cloudinary or equivalent tools
• Repurpose content across multiple formats and channels to maximize reach and effectiveness
• Support webinar production and facilitation (GoToWebinar/Zoom) for APAC customers as part of event operations
• Maintain organized versioncontrolled content libraries and documentation
• Collaborate crossfunctionally to align training content with customer needs product priorities and business goals
• Continuously improve training programs based on customer feedback and performance insights

What Were Looking For

• Bachelors degree in a relevant field
• 3 years of experience in instructional design elearning development digital content creation or customer education
• Excellent written and verbal communication skills in English with experience creating polished customerfacing content
• Strong project and content management skills with the ability to work across multiple priorities in a fastpaced environment
• Experience working with Learning Management Systems (e.g. Skilljar or equivalent) and Content Management Systems (e.g. AEM Webflow or equivalent)
• Handson experience with instructional design or authoring tools such as EasyGenerator Articulate or similar
• Experience with video creation or management tools is strongly preferred
• Comfortable collaborating across regions and time zones and working with crossfunctional stakeholders
• Passion for education customer success and continuous improvement

We power infinite possibilities.

For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.

Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.

Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies. Wiley proactively displays target base pay range for United Kingdom Canada and USA based roles.

When applying please attach your resume/CV to be considered.

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