Saas Customer Success Specialist

Job Title: Saas Customer Success Specialist

Location:Hyderabad India (In-Office)

Experience Level:1year

About Us:

At we are pioneering the next generation of Customer Intelligence. Our platform serves as the North Star for consumer brands empowering them to unify customer data automate personalized engagement and deploy AI-powered agents for sales support and marketing.

helps high-transaction businesses across India and Australia improve customer retention drive adoption and accelerate revenue growth through intelligent CRM and automation.

The Role:

We are looking for a proactive customer-focused Customer Success Specialist to join our Hyderabad team.

In this role you will be responsible for ensuring seamless customer onboarding driving product adoption managing client relationships and enabling customers to achieve maximum value from the platform. You will act as the voice of the customer within the organization while ensuring long-term satisfaction and retention.

Key Responsibilities:

Onboarding & Implementation:

• Guide new customers through a smooth onboarding and implementation process
• Ensure successful setup configuration and integration of CRM platform
• Support clients during implementation data migration and initial adoption
• Drive early product usage to ensure long-term success and value realization

2. Client Relationship Management:

• Act as the primary point of contact for assigned accounts
• Build and maintain strong long-term customer relationships
• Ensure high levels of customer satisfaction and retention

3. Platform Consultation & Success Planning:

• Assist clients in effectively using CRM and engagement features
• Understand business requirements and suggest tailored solutions
• Help customers achieve their desired business outcomes using the platform

4. Product Advocacy & Education:

• Educate customers on product features updates and best practices
• Drive feature adoption and platform engagement
• Help customers maximize ROI from

5. Cross-Functional Collaboration:

• Work closely with Sales Product and Engineering teams
• Share customer feedback to improve product experience
• Support continuous improvement of customer journey and processes

Qualifications & Requirements

Experience:

• 1 years of experience in Customer Success Account Management Client Support or SaaS Customer Operations
• Hands-on experience in customer onboarding and implementation is mandatory
• Experience managing end-to-end onboarding journeys platform setup user training adoption and go-live processes
• Experience in SaaS CRM Customer Engagement or B2B technology companies preferred

Technical Knowledge:

• Strong understanding of CRM platforms customer engagement strategies and SaaS workflows
• Ability to manage platform implementation configuration and customer onboarding activities
• Experience supporting data migration integrations and user adoption initiatives is preferred
• Ability to analyze customer needs and provide tailored SaaS-based solutions

Client-Centric Skills:

• Strong relationship-building and account management skills
• Proactive ownership-driven and solution-oriented mindset
• High empathy and problem-solving ability
• Ability to drive customer adoption retention and long-term success

Communication:

• Excellent verbal and written communication skills
• Ability to simplify technical concepts for business users and clients

What to Expect (Why Join Us):

• Drink Your Own Champagne Work on a platform you will actively help customers succeed on
• High-growth startup environment with fast decision-making and ownership
• Direct exposure to AI-driven CRM Customer Intelligence and SaaS innovation
• Opportunity to work with India & Australia enterprise clients
• Strong learning curve with direct collaboration with founders and product teams
• Competitive compensation with performance-driven growth opportunities

is an equal opportunity employer and values diversity at our company.