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General Manager

HRM Solutions

Job Location:

New Delhi - India

Monthly Salary: L 40 - 45

Experience Required: 10-15years

Posted: 23 June 2026 (30+ days ago)

Application Deadline: 20 September 2026

Vacancies: 1 Vacancy

Job Summary

Job Description: General Manager Luxury Mall Operations Location: Delhi (DLF Portfolio) Client: Leading Luxury Retail & Real Estate Developer About the Mall The property is part of DLFs ultra-luxury retail portfolio in Gurgaon known for housing some of the worlds most prestigious luxury brands and delivering a best-in-class experiential retail environment. The mall is designed as a high-end lifestyle destination combining luxury shopping fine dining curated events and premium customer experiences. It attracts HNI & UHNI clientele international shoppers and elite residents from developments like The Camellias The Aralias and The Magnolias.

Role Overview We are seeking a dynamic and polished General Manager (Female) to lead mall operations elevate customer experience and drive commercial performance across a luxury retail ecosystem. This role requires a hospitality-driven leader who understands ultra-premium service standards stakeholder management and high-footfall luxury environments.

Ideal Candidate Profile Strong exposure to luxury hospitality brands (Oberoi Taj Marriott Four Seasons Ritz-Carlton etc.) Proven expertise in guest experience front office and operations leadership High level of personal grooming sophistication and communication Experience handling elite clientele / VIP guests Strong business acumen with operational excellence mindset

Key Luxury Brands in DLF Retail Portfolio The mall hosts a strong mix of global luxury and premium brands including: Fashion & Couture: Louis Vuitton Gucci Dior Chanel Prada Burberry Giorgio Armani Watches & Jewelry: Rolex Cartier Bulgari Tiffany & Co. Premium & Bridge Luxury: Michael Kors Coach Hugo Boss Emporio Armani Lifestyle & Dining: Fine-dining restaurants gourmet cafés and curated luxury experiences

Requirements

Mandate (Strict Requirement) Only Female Candidates Candidates currently working as: Director of Rooms Rooms Division Manager From luxury / five-star hospitality backgrounds only

Key Responsibilities 1. Mall Operations & Guest Experience Drive hospitality-led mall management approach Ensure exceptional customer journey aligned with luxury service standards Oversee concierge guest relations valet and front-facing teams. 2. Brand & Tenant Management Build strong relationships with luxury retail brands Ensure tenant satisfaction performance and brand alignment Coordinate store launches activations and brand events 3. Commercial Performance Drive footfall dwell time and revenue growth Work closely with leasing & marketing teams for luxury positioning 4. Team Leadership Lead cross-functional teams including operations security housekeeping and guest services Install a five-star service culture across the mall ecosystem 5. Events & Experiences Curate high-end events trunk shows and exclusive experiences Engage UHNI clientele through personalized engagement strategies 6. Compliance & Standards Ensure adherence to safety statutory and operational standards Maintain global benchmarks in mall management

Benefits

Salary - 40 LPA to 45 LPA - Can be Negotiable 7% Bonus of the annual gross salary

Required Skills:

Mandate (Strict Requirement) Only Female Candidates Candidates currently working as: Director of Rooms Rooms Division Manager From luxury / five-star hospitality backgrounds only Key Responsibilities 1. Mall Operations & Guest Experience Drive hospitality-led mall management approach Ensure exceptional customer journey aligned with luxury service standards Oversee concierge guest relations valet and front-facing teams. 2. Brand & Tenant Management Build strong relationships with luxury retail brands Ensure tenant satisfaction performance and brand alignment Coordinate store launches activations and brand events 3. Commercial Performance Drive footfall dwell time and revenue growth Work closely with leasing & marketing teams for luxury positioning 4. Team Leadership Lead cross-functional teams including operations security housekeeping and guest services Install a five-star service culture across the mall ecosystem 5. Events & Experiences Curate high-end events trunk shows and exclusive experiences Engage UHNI clientele through personalized engagement strategies 6. Compliance & Standards Ensure adherence to safety statutory and operational standards Maintain global benchmarks in mall management

Required Education:

Bachelors Degree in Hotel Management Hospitality Management Business Administration or a related field.

Apply Now

About Company

HRM Solutions

We are Executive search company. We represents hand picked clients, including Majid Al Futtaim, Danone, Novartis,Cipla, Zygus, Microsoft & Paytm across IMEA region. We are a team of 12 consultants and offices in four regions. Recently, we have closed few leadership positions in Dubai ... View more

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