Sales Operations Analyst

Job Description

Why This Role Why Now

Zendesk is rapidly evolving into an AI-first organization. We are seeking an analytical powerhouse to join our Global Go-to-Market (GTM) Sales Operations team. You will be the dedicated strategic partner for our Asia Pacific (APAC) Sales Development Leadership. This is your opportunity to leverage data to drive the efficiency of our top-of-funnel enginethe lifeblood of our new businessand directly fuel our global pipeline growth.

Who were looking for

You are a detail-oriented problem solver and a data-driven analyst. You possess a strong understanding of the Sales Development function and the top-of-funnel motion within a SaaS or subscription-based environment. You are eager to optimize how AI and automation combine with human creativity to accelerate growth. You excel at translating complex performance data into actionable coaching insights and strategic recommendations for SDR leadership building critical partnerships across Marketing and Sales Ops.

What youll be doing

• Strategic Analytics & ROI: Create and manage comprehensive dashboards and reports for SDR/BDR teams. Focus on lead volume persistency conversion rates (Lead to Qualified Opportunity) funnel velocity and pipeline ROI.

• AI & Automation Strategy: Influence the design and scaling of AI-powered automation platforms integrated with our GTM stack (Salesforce Groove Outreach). Optimize the engagement engine for personalized outreach and nurturing at scale.

• Workflow & Cross-Functional Alignment: Work closely with Revenue Operations and Marketing to ensure data accuracy smart targeting and seamless workflows for peak SDR/BDR performance.

• Best Practice Scouting: Identify best-in-class activities at the sub-regional level and advocate for their global adoption fostering a culture of innovation and experimentation.

• Data Quality & Hygiene: Resolve data issues within the initial funnel stages (Lead/Contact/Account) and intelligence platforms (ZoomInfo Lusha) to maximize efficiency.

• Front-Line Support: Provide system and process support for SDRs and management resolving ticket escalations in Zendesk related to daily tools and data.

What you bring to the role

• Analytical Narrative: Proven ability to translate complex data into business narratives and actionable insights.

• SaaS Expertise: Deep understanding of top-of-funnel operations and metrics (MQL SQL persistence conversion rates).

• Technical Fluency: High proficiency in Salesforce and data visualization tools (Tableau Looker or Snowflake).

• GTM Stack Knowledge: Experience optimizing data from Sales Engagement Platforms (Groove Outreach) Lead Routing (LeanData) and Conversational Intelligence (Gong).

Basic Qualifications

• 2 to 4 years of experiencein Sales Operations Sales Development Operations Sales Reporting or Business Analysis.

• Daily working experience withSalesforceand data visualization tools (Tableau Looker or Snowflake).

• Experience with Sales Engagement Platforms (e.g. Outreach Groove) and Lead Routing tools (e.g. LeanData).

• Proficiency in Google App Suite (Sheets Slides) with intermediate to advanced spreadsheet skills.

Preferred Qualifications

• Direct experience integratingAI toolsor predictive analytics into GTM workflows.

• Advanced SQL skills for deep-dive data interrogation.

• Prior experience supporting theAPAC marketwithin a Software-as-a-Service (SaaS) or subscription-based business environment.

#LI-MJ1

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.