National Operations Manager (Audit & Certifications)

About the Role

As the National Operations Manager you will provide national leadership to audit teams and certification operations ensuring services are delivered safely professionally and in accordance with accreditation requirements. You will play a critical role in improving operational efficiency maintaining auditor capability achieving utilisation targets and supporting the continued growth of our certification services.

This role is open to candidates located in Sydney or Melbourne and we encourage applications from both locations.

Key Responsibilities 

• Lead national audit and certification operations to deliver safe compliant and efficient outcomes.
• Manage audit teams to meet scheduling utilisation productivity and quality objectives.
• Maintain compliance with accreditation requirements including JASANZ and relevant program obligations.
• Drive operational performance through effective KPI monitoring reporting and continuous improvement.
• Support workforce planning auditor capability training and skills matrix management.
• Partner with the Business Manager on business planning cost management P&L performance and growth initiatives.
• Build strong relationships with customers stakeholders and internal teams acting as an escalation point when required.
• Promote a strong culture of HSE leadership integrity professionalism and service excellence.

Qualifications :

About You 

You are a confident people leader with strong operational commercial and customer-focused capability. You understand audit and certification environments and know how to bring teams together to deliver consistent high-quality outcomes across a national business.

To be successful you will bring

• Proven experience leading operational teams in audit certification compliance quality or related professional services environments.
• Strong understanding of certified management systems audit operations standards and regulatory requirements.
• Experience managing financial performance operational KPIs resource planning and business improvement initiatives.
• Excellent leadership communication stakeholder management and negotiation skills.
• A customer-focused and commercially aware approach with the ability to balance quality compliance and business outcomes.
• Strong organisational skills and confidence working with Microsoft Office and business reporting tools.
• Experience in food safety or other certified management systems auditing will be highly regarded.

Why Join Us

At SGS you will be part of a global organisation with a strong reputation for technical excellence integrity and service quality. We offer a collaborative and supportive culture opportunities to grow your expertise and the chance to contribute to work that helps create a safer better and more interconnected world.
SGS is committed to providing a workplace that values diversity inclusion and respect. We welcome applications from people of all backgrounds and experiences.

Apply Now
If you are ready to lead national operations in a dynamic audits and certifications environment we would love to hear from you.
 

Additional Information :

WHY WORK FOR SGS

Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS. 

    As a company we have embraced the shift to flexible work
    Sustainability is embedded in our culture and the way we do business
    Paid parental leave
    Paid time for volunteering day and blood donations
    Corporate health & wellbeing offers
    Ongoing learning & development 
    Career development opportunities (Nationally and Globally)
    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce we encourage applications from people of all ages nationalities abilities and cultures including Aboriginal and Torres Strait Islander peoples the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past present and future Traditional Custodians and Elders of this nation and the continuation of cultural spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

Remote Work :

No

Employment Type :

Full-time