Manager Business Process Solutions RR-0302620

Job Description:

Quality Management System (QMS)

• Develop implement and maintain the organizations Quality Management System (QMS) in line with ISO and other applicable standards.
• Ensure compliance with regulatory contractual and customer requirements.
• Define monitor and report key quality metrics audits and corrective actions.
• Lead internal audits and coordinate external certification/recertification audits.
• Drive continual improvement initiatives across processes policies and practices.
• Train and mentor teams on QMS standards documentation and compliance.

Project Management Office (PMO)

• Establish and manage PMO governance frameworks project methodologies and reporting structures.
• Oversee planning execution and delivery of strategic and operational projects.
• Ensure project alignment with organizational goals budgets and timelines.
• Monitor risks dependencies and performance of projects across functions.
• Provide executive dashboards status reports and insights for leadership decision-making.
• Build project management capability across teams through coaching and training

Skills/Knowledge/Experience required

• Strong understanding of ISO 9001 CMMI Six Sigma or other QMS frameworks.
• Proven expertise in Project Management methodologies (Agile Waterfall PRINCE2 PMI etc.)
• Monitoring process adherence identifying risks and implementing corrective and preventive actions (CAPA).
• Driving standardization across processes to ensure consistency in error tracking RCA and reporting (including dashboards and insights to leadership and clients)
• Excellent stakeholder management influencing and communication skills.
• Strong analytical problem-solving and process improvement mindset.
• Ability to balance compliance needs with business agility and efficiency.

Qualifications (describe the qualifications considered essential to do the job e.g. Chartered Accountancy MBA etc)

• Graduate/Post-Graduate
• Certification(s): ISO Lead Auditor PMP / PRINCE2 Lean Six Sigma (preferred).
• 812 years of experience in Quality Management PMO or Operations Excellence with at least 35 years in a managerial role.
• Experience in leading audits certifications and enterprise-level projects.
• Industry experience in BPO ITES BFSI
• Certification in Life Insurance Domain will be an added advantage

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