Senior Program Manager, AWS DCC InCommunities
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The ideal candidate will combine strong program management skills with analytical expertise demonstrating the ability to translate complex data into actionable insights while building systems and processes that scale. You will work cross-functionally with community engagement managers program teams Amazon social impact teams Public Policy finance and others to optimize investments in our communities and measure program effectiveness. The ideal candidate must bring strong AI skills and a proven track record of driving AI adoption within their organization coupled with a strong interest in exploring how emerging AI technologies can transform community impact measurement and operational processes.
Key job responsibilities
Operational Excellence
- Design and implement operational frameworks processes and tools that enable the InCommunities team to scale efficiently
- Lead quarterly and annual planning processes (OP1/OP2) including resource allocation budgeting and goal setting
- Establish and maintain operational metrics and dashboards to track program performance social impact outcomes and business outcomes
- Drive continuous improvement initiatives to streamline workflows and eliminate inefficiencies
Analytics & Insights
- Build and maintain comprehensive analytics infrastructure to measure program impact reach and effectiveness
- Develop data models and reporting frameworks that provide visibility into key performance metrics
- Conduct deep-dive analyses to identify community sentiment trends conduct community needs assessments and opportunities
- Create executive-level reports and presentations that communicate insights and recommendations
- Drive AI adoption within the organization and evolve mechanisms to leverage AI for deeper community insights
Strategic Planning & Execution
- Support leadership in developing long-term community engagement strategy through data analysis and market research
- Identify and prioritize opportunities for program expansion optimization or sunset decisions
- Develop business cases and SROI analyses for new community initiatives and investments
- Track and report on progress against strategic goals and commitments
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree in Business Analytics Engineering or related field
- 7 years of experience in program management business operations or analytics roles
- Proven track record of building and scaling operational processes in fast-paced environments
- Experience managing complex cross-functional programs with multiple stakeholders
- Strong analytical and problem-solving skills with ability to translate data into actionable insights
- Excellent written and verbal communication skills including experience writing narratives and business documents
- Demonstrated ability to work independently and drive results with minimal supervision
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Experience in education social impact or community programs
- Experience with statistical analysis and predictive modeling
- Experience working in a high-growth technology company
- Track record of implementing automation and process improvements
- PMP Six Sigma or other relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 115600.00 - 160000.00 USD annually
Required Experience:
Manager
Key Skills
About Company
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