Senior AI Strategic Customer Engagement Manager
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Job Location:
Pleasanton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Your work days are brighter here.
Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.
About the Team
The AI GTM Strategy team is a highimpact organization within the Global Revenue organization reporting to the SVP of AI Strategy. Our mission is to be the connective tissue between Product Sales and our customers ensuring the biggest challenges in the future of work and money are solved with Workday AI and achieve meaningful business impact.This team acts as a force multiplier accelerating revenue and adoption of Workday AI across our customers enterprises. Workday is in a pivotal moment of scaling AI across our platform and customer base and our AI GTM Strategy team sits at the heart of this transformation.
This is a highly crossfunctional team translating AI innovation into scalable repeatable commercial impact. If you are energized by building something new moving fast and shaping how enterprises adopt AI at scale this is the place to do it.
About the Role
As a Strategic Customer Engagement Manager AI you will be a key driver of Workdays growth across our AI solutions. This role fuels AI revenue growth with our worldclass GTM team and requires a blend of commercial acumen strategic vision and deep product and market understanding in a rapidly evolving AI landscape.
You will guide strategic enterprise AI opportunities through critical portions of the sales journey for Workday AI Agents Platform AI solutions and broader AI capabilities. From sharing our AI vision to uncovering opportunities to shaping complex solutions and helping close impactful deals you will engage with Clevel executives including CHRO CIO CFO and other key leaders who are seeking to transform their enterprises through AIpowered solutions. You will also help the broader sales organization adapt to fastshifting market dynamics and customer needs.
In this role you will:
Lead strategic AI engagements and serve as the architect of the joint AI roadmap with senior customer stakeholders.
Partner with sales and account teams to drive AI opportunities through evaluation and decision phases in the sales process.
Shape and scale how Workday shows up in the AI market: what we say where we play and how we prove value.
Maintain and deepen relationships with account teams customers and channel partners to connect their challenges with the Workday AI product suite.
Lead executivelevel AI conversations to help customers define an AI vision roadmap and operating model grounded in Workdays capabilities; facilitate executive workshops advisory sessions and briefings to align on AI strategy and secure buyin across the Csuite and functional leaders.
Act as a consultative advisor diving deep into a customers business to diagnose problems and position Workdays AI solutions to unlock value; translate customer priorities (e.g. revenue growth cost optimization productivity employee experience) into concrete AI use cases and value hypotheses.
Serve as a Workday AI solutions expert clearly articulating how our AI products agents and platform capabilities solve real problems and deliver business outcomes.
Maintain deep current expertise on the AI marketincluding LLMs generative AI copilots agents deployment approaches and competitive dynamicsand use this to sharpen how we position Workday AI.
Execute AI GTM programs and plays that can be scaled across regions segments and industries.
Collaborate closely with internal stakeholders across Product Sales Engineering Marketing and Strategy to ensure our offerings address the evolving challenges of leading global enterprises.
Provide structured customerbacked feedback on needs competitive dynamics and emerging use cases acting as a connector between field and product teams so learnings from pilots and lighthouse customers inform how we build and position Workday AI.
Maintain accurate and timely customer/prospect pipeline and service forecast data in alignment with Workday standards.
Contribute to developing and refining fieldready assets (narratives pitch materials case studies playbooks talk tracks) to support Sales Solution Consulting and Customer Success.
Contribute to thought leadership efforts (e.g. blogs events webinars customer forums) to strengthen Workdays voice in the AI market.
This is a hands-on highly matrixed role for someone who moves quickly pilots bold ideas and is excited to help define what great looks like for enterprise AI sales.
About You
Basic Qualifications
6 years in relevant roles (e.g. AI Sales AI Product Strategy AI Sales Strategy Customer Strategy Management Consulting or similar customerfacing strategic roles).
Experience working with Fortune 500 or larger enterprise clients.
Strong background in sales strategy AIrelated sales or GTM strategy or similar roles focused on technology or AIdriven solutions.
Other Qualifications
Demonstrated experience leading executivelevel conversations public speaking and producing strategic content (presentations narratives or thought leadership).
Experience in or with regulated industries; HR technology experience strongly preferred.
Proven ability to map AI capabilities to business value (e.g. revenue growth cost savings experience improvements operational efficiencies) and to build compelling business cases.
Solid technical understanding of AI concepts (LLMs generative AI data platforms ML copilots/agents) sufficient to partner credibly with product and engineering in a senior businessfacing capacity.
Deep understanding of the endtoend customer lifecycle (Sales Deployment PostGoLive / Adoption / Expansion).
Experience working in entrepreneurial or highgrowth environments and with global crossfunctional teams.
Strong executive presence with the ability to influence and align senior stakeholders both externally with customers and internally.
Proficiency with Workday (or similar HCM/ERP platforms) including experience with intelligent features such as agents copilots or AIpowered workflows.
Passion for revenue impact commercialization and scaling customer adoption.
Strong program and project management skills; able to selfmanage prioritize and deliver complex crossfunctional initiatives endtoend.
Excellent written and verbal communication skills including the ability to simplify complex AI concepts into clear businessoriented narratives.
Interest in AI and the future of work including emerging trends in talent productivity and organizational design.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.
Primary Location: Office Bay Area
Our Approach to Flexible Work
With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .
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Required Experience:
Manager
Key Skills
About Company
Seamlessly manage your people, money, and agents on an open, unified platform with AI at the core. It’s a new work day.
