Implementation Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Implementation Manager
Fold Health Inc. US Remote (East Coast preferred) 25% travel
Fold Health is hiring an Implementation Manager to own enterprise go-lives for value-based care organizations. You will manage the full implementation lifecycle for ACOs MSOs IPAs and risk-bearing provider groups deploying Folds care orchestration platform. This role reports to the Director of Implementations.
You will typically run 24 concurrent implementations. Success is measured by on-time go-live delivery customer adoption rates time-to-value and implementation quality scores.
What Youll Do
Own Customer Implementations
Manage full lifecycle from kickoff through go-live and stabilization
Lead Sales to Implementation handoffs ensuring complete efficient knowledge and relationship transfers
Primary customer contact during implementation; own timelines milestones deliverables
Coordinate go-live planning war rooms and post go-live support
Ensure operational clinical and technical readiness: workflows staffing training EHR integrations
Oversee data onboarding (claims ADT roster EHR data); validate data quality before and during go-live
Identify risks early escalate with solutions drive resolution across internal and customer teams
Cross-Functional Coordination
Maintain leadership-facing status updates and dashboards
Coordinate with Sales Product Engineering Analytics Integrations and QA on customer requirements
Translate customer needs into internal workstreams; track cross-team dependencies
Work with offshore R&D team (Pune India) on integration specs and issue resolution
Partner with Customer Success on handoffs adoption milestones and customer health
Change Management & Adoption
Drive change management at customer sites: stakeholder alignment resistance mitigation executive sponsor engagement
Deliver training for care managers quality teams and clinical staff
Create workflow documentation user guides quick reference materials
Identify and train customer super-users for post-go-live support
Monitor adoption metrics and address barriers proactively
Scalability
Contribute to playbooks templates knowledge hubs and checklists from hands-on experience
Surface product gaps workflow friction and voice of the market feedback to Product and Engineering
Help refine timelines resource estimates and scope definitions for future deals
Fold Health is an equal opportunity employer. We consider all qualified applicants without regard to race color religion sex national origin disability veteran status sexual orientation gender identity or any other protected characteristic.
Requirements
Qualifications
Required
57 years in healthcare technology implementations professional services or customer-facing delivery
3 years implementing enterprise software platforms for ACOs MSOs IPAs or provider groups
Experience with value-based care risk-based arrangements or population health
Proven ability to manage complex multi-stakeholder implementations
Strong communication with clinical and operational leaders
Change management experience in healthcare settings
Can build process while delivering results in a fast-moving environment
25% travel for go-lives kickoffs on-site support
US work authorization
Preferred Knowledge Areas
EHR integrations: Epic athenahealth eClinicalWorks Elation
Healthcare data standards: HL7 FHIR ADT feeds claims data
Clinical background or direct experience with care management and quality performance teams
Offshore/distributed engineering team experience
Quality performance: HEDIS Stars MSSP MA Risk Adjustment
PM tools (Wrike Asana Smartsheet Jira) and CRM systems (Salesforce HubSpot ZenDesk)
Benefits
Compensation
Market-benchmarked base salary comprehensive benefits and meaningful equity designed to give employees a true stake in what were building. We align compensation to experience scope and expected impact.
Required Skills:
57 years in healthcare technology implementations professional services or customer-facing delivery 3 years implementing enterprise software platforms for ACOs MSOs IPAs or provider groups Experience with value-based care risk-based arrangements or population health Proven ability to manage complex multi-stakeholder implementations Strong communication with clinical and operational leaders Change management experience in healthcare settings Can build process while delivering results in a fast-moving environment 25% travel for go-lives kickoffs on-site support US work authorization
Required Education:
Bachelors or Masters degree in Computer Science Software Engineering or related HaveKnowledge of MLOps continuous evaluation pipelines or model observability.
