Customs Brokerage Customer Service

Elkridge, MD - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Scope of Position:

Ensure the proper and timely movement and clearance of freight while providing an exceptional customer service within the Customs Brokerage department.

Major Duties and Responsibilities:

Ensure smooth and timely customs process flow.
Ensure accurate and timely client billing.
Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers instructions and expectations.
Ensure accurate and timely data entry into our operating system.
Transpose customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration.
Assist with verification of customs declaration information and the submission of such to the customs authority.
Track and trace Customs files.
Interact with customs authorities to address any issues/questions that may arise during the clearing process.
Attend any customs inspections or present documents to customs authorities when such are requested.
Act as the liaison between the customs authorities (or other government agencies and customers)
Ensure timely customs clearance of cargo to customer for Import and Export shipments.
Verify documents received for Import and Export customs purposes are compliant and correct.
Interact with our customers in arranging their international shipments meeting customer service standards.
Contribute to maintain strong relationships with customs officers.
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency.
Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports other government agency requirements i.e. health agricultural police and military export controls and prohibited and restricted goods.
Meet KPI standards as per the companys procedures.
Overseas communications timely responses to emails and requests (internal and external)

Qualifications :

6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
Good knowledge of customs brokerage processes and systems
Good knowledge of customs legislation especially with regards to classification valuation and origin.
Understanding of ocean and air documentation process.
Knowledge of air road and ocean transport.
Good knowledge of incoterms
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Pro-active strong organizational skills.
Computer skills
Fluent in English

Additional Information :

Expected base salary $21-$24 per hour

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical Prescription Drug Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Remote Work :

Employment Type :

Full-time

Scope of Position:Ensure the proper and timely movement and clearance of freight while providing an exceptional customer service within the Customs Brokerage department.Major Duties and Responsibilities: Ensure smooth and timely customs process flow.Ensure accurate and timely client billing.Underst...

Scope of Position:

Ensure the proper and timely movement and clearance of freight while providing an exceptional customer service within the Customs Brokerage department.

Major Duties and Responsibilities:

Ensure smooth and timely customs process flow.
Ensure accurate and timely client billing.
Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers instructions and expectations.
Ensure accurate and timely data entry into our operating system.
Transpose customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration.
Assist with verification of customs declaration information and the submission of such to the customs authority.
Track and trace Customs files.
Interact with customs authorities to address any issues/questions that may arise during the clearing process.
Attend any customs inspections or present documents to customs authorities when such are requested.
Act as the liaison between the customs authorities (or other government agencies and customers)
Ensure timely customs clearance of cargo to customer for Import and Export shipments.
Verify documents received for Import and Export customs purposes are compliant and correct.
Interact with our customers in arranging their international shipments meeting customer service standards.
Contribute to maintain strong relationships with customs officers.
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency.
Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports other government agency requirements i.e. health agricultural police and military export controls and prohibited and restricted goods.
Meet KPI standards as per the companys procedures.
Overseas communications timely responses to emails and requests (internal and external)

Qualifications :

6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
Good knowledge of customs brokerage processes and systems
Good knowledge of customs legislation especially with regards to classification valuation and origin.
Understanding of ocean and air documentation process.
Knowledge of air road and ocean transport.
Good knowledge of incoterms
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Pro-active strong organizational skills.
Computer skills
Fluent in English

Additional Information :

Expected base salary $21-$24 per hour

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical Prescription Drug Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

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