Principal Consultant ITOM SME ServiceNow
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Job Summary
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Principal Consultant - ITOM SME- ServiceNow
Looking for an experienced ITOM SME with strong ServiceNow skills and hands-on expertise in CMDB. The ideal candidate will have a deep understanding of CMDB architecture and health along with a strong willingness to learn and enhance skills in ITOM Discovery and Service Mapping.
Responsibilities
Help design and improve ServiceNow ITOM solutions so they meet both business needs and internal standards.
Manage and maintain the accuracy and organization of data within the ServiceNow CMDB.
Work closely with different teams to ensure the CMDB is well governed and kept up to date.
Support or take the lead on initiatives related to Discovery Service Mapping and other ITOM areas.
Identify and resolve issues related to the ITOM platform and connected processes.
Contribute to overall platform improvements and help develop best practices and documentation.
Strong JavaScript skills and experience working with the ServiceNow platform.
Practical experience using the ServiceNow CMDB including understanding how information is organized and maintained.
Interest and willingness to learn ITOM Discovery and Service Mapping.
Hands on experience with ITOM Discovery.
Qualifications we seek in you!
Minimum qualifications / Skills
Bachelors Degree is required. Preferably in Computer Science Information Systems or related field
Preferred qualifications / Skills
ServiceNow CSA / CIS-Discovery / CIS-CMDB certifications (preferred but not required).
Knowledge of ITIL processes and ITSM foundations.
Experience working in large enterprise environments.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
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About Company
Artificial Intelligence. Real Outcomes. AI is changing big businesses, and so are we. Discover how cutting-edge AI drives unparalleled value.
