Deskside Support Technician
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The foundational purpose of AGi is to provide quality high-tech information technology services employ experienced technical personnel and satisfy all customer requirements on time at a competitive price. We believe that people are our most valued resource both clients and employees. We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment. We specialize in integration design and information management systems as well as the placement of highly skilled and motivated personnel.
Job Title:
Deskside Support Technician (Tier 2/3)
Overview:
We are seeking an experienced Deskside Support Technician to provide on-site technical support within a federal environment.
Key Responsibilities:
- Provide Tier 2/3 deskside support for hardware software and network-related issues
- Perform computer imaging re-imaging and deployment (laptops/desktops)
- Troubleshoot Windows 11 operating systems and enterprise applications
- Manage user accounts and permissions within Azure AD
- Support onboarding/offboarding activities (account setup device provisioning)
- Document tickets resolutions and recurring issues within ticketing systems
Required Qualifications:
- 7 years of IT support experience (deskside / helpdesk / end-user support)
- Experience supporting federal government environments
- Hands-on experience with Azure Active Directory (Azure AD)
- Strong experience with computer imaging and re-imaging (SCCM Intune or similar tools)
- Experience supporting Windows 11 environments
- Strong troubleshooting and customer service skills
- Ability to work fully on-site
AGi Mission Support Services Inc. is an Equal Opportunity Employer (EOE): Minorities Women Veterans and those with Disabilities.
Required Experience:
IC
Key Skills
About Company
AGi is in the business of providing specialized technical services to federal and local governments, as well as to the private sector markets. AGi has expertise in computer services, telecommunications, and audio visual installations and support. AGi's services are rendered by supplyi ... View more
