Remote Technical Support
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Remote Technical Support
Organization: Measutronics
About the Organization: Measutronics provides positioning guidance and underwater imaging solutions in support of marine construction and dredging operations. We have a thorough understanding of the unique challenges the marine environment presents.
Job Responsibilities:
- Provide technical support to customers remotely assisting with troubleshooting and problem-solving related to positioning guidance and underwater imaging solutions.
- Offer timely and effective solutions to customer inquiries and issues to ensure customer satisfaction.
- Collaborate with the technical team to escalate and resolve more complex technical issues as needed.
- Document and maintain records of customer interactions and transactions for future reference.
- Stay up-to-date on product knowledge and industry trends to provide accurate information to customers.
Essential Qualifications:
- Degree in Computer Science Information Technology or a related field.
- Strong communication skills and ability to explain technical information clearly to non-technical customers.
- Experience in providing technical support or customer service in a remote setting.
- Excellent problem-solving skills and attention to detail.
Desired Experience:
- 2 years of experience in technical support or a similar role.
- Experience working with positioning guidance and imaging solutions is a plus.
Salary & Benefits:
- Salary: To be discussed based on qualifications and experience.
- Benefits: Health insurance paid time off professional development opportunities.
