Account Manager

Title:Account Manager

Date:2.5.26

Function:Sales

Reportsto:Director Sales

Location: Remote - Indiana

Position Summary:

TheAccount Manageris responsible fordriving revenue growth within our existing customer baseusing relationship management and a value-selling sales Account Managerwill develop strong relationships with key decision-makersidentifynew salesopportunities and expand our footprint within current includes negotiating and supervising outreach and sales activitiesand supportingthe customerteam with renewal negotiations and value feedback and suggestions to improve customer satisfaction maximize retention and to increase the ROI of the clients in the industry.

Key Responsibilities:

• Own and execute growth strategies within existing customer accounts to achieve revenue includes present pitch and negotiatingnew usersadd-onsor package upgrades.

• Develop andmaintainstrong relationships with key decision-makers influencers and users.

• Conduct regular business reviews analyze customer needs and present tailored solutionsto helpcustomersachieve their goals.

• Identifyand pursuenew salesopportunities upsells and cross-sells within the existing customer base.

• Develop and manage account plans including customer profiling SWOT analysis and sales strategies.

• Collaborate with internal stakeholders ( ExperienceSales Marketing Product) to ensure alignment and effective support.

• Play a pivotal role with package conversations by building out proposal documents/decks running proposal review/pitchcallsand closing related growth will include fielding and addressing price/package objections and escalating asrequired.

• Run outbound efforts as needed toassistwith growth lead will includeoutboundcalls and emails.

• Negotiate and close deals ensuringoptimalpricing and terms.

• Provide exceptional customer service addressing concerns and resolving issues promptly.

• Continuouslymonitorcustomer satisfactionidentifyingareas for improvement.

• Build and trackthe ongoingpipeline of opportunities within Salesforce andassistas needed to forecast growth revenue.

• Stayup to dateon industry trends market developments and competitor activity.

Skills and ExperienceNeeded:

• Bachelors degree in business administrationMarketingor related field

• 3-5yearsof experience in Account Management or Sales preferably in a B2B environment SaaS industry preferred.

• 3-5years of experience setting and conducting in-person phone and video calls/presentations.

• Proven knowledge and execution of successful salesrenewals management

• and/orbusiness development strategies.

• Proventrack recordof consistently meeting or exceeding sales targets.

• Excellent communication interpersonal and negotiation skills.

• Strategic thinking and problem-solving abilities.

• Strongproficiencyin MS Office Suite and experience with CRM software (e.g. SalesforceGongZoomInfoandChurnZero).

Competencies:

Accountability

Adaptability

Applied Learning

Business Acumen

Collaboration

Customer Focus

Dealing w/Ambiguity

Decision Making

Driving for Results

Initiating Action

Planning and Organizing

Technical/Professional Knowledge

AI Adoption

About the company:

Boards set the standard for what organizations can achieve. At OnBoard our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.

Launched in 2011 today OnBoard serves as the board intelligence platform for more than 5000 organizations and their 12000 boards and committees in 60 countries worldwide. With customers in higher education nonprofit healthcare systems government and enterprise business OnBoard is the leading board management provider.

OnBoard has grown from a class project at Purdue University in West Lafayette Indiana in 2003 into the worlds leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.

Benefits and Perks:

• Company provided equipment (laptop software etc.)
• Employment with a growing casual fun philanthropic minded company
• US Based Employees
  • Comprehensive high-quality medical/prescription drug plan options as well as dental and vision plan offerings.
  • An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
  • Medical Flexible Spending Accounts available.
  • Dependent Care Flexible Spending Accounts available.
  • Basic life insurance in the amount of $50000 or 1 Xs your salary (whichever is higher).
  • Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
  • 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2% for a total match of 4%.
  • Paid Time Off (PTO)/Holiday
• CAN Based Employees
  
  • Employer paid Life and Accidental Death Insurance
  • Contribution to Health Care Spending Account
  • Dependent Life Insurance
  • Optional Life Insurance
  • LTD Insurance
  • Drug and Paramedical Coverage
  • Dental Insurance
  • Vision Insurance
  • EAP
• AUS Based employees
  • Monthly stipend for insurance purchase
• UK Based Employees
  • Employer contribution to pension
  • EAP

Diversity Statement - Culture of Togetherness:

AtOnBoard our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful and we welcome foster and appreciate all. Diversity Equity and Inclusiveness fuelthe Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.

OnBoardis an equal opportunity employer and committed to a diverse and inclusive working not discriminate based on race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please email