Customer Service Advisor Adults
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Job Summary
3-Month Contract with Local Authority
Customer Service Advisor Care & Wellbeing Hub (Adults)
Summary
- The Customer Service Advisor will serve as the initial point of contact for inquiries directed to Lincolnshire County Councils Adult Care Teams. This role is crucial in delivering high-quality information advice and support to residents carers and professionals ensuring their needs are met with efficiency and empathy.
Responsibilities
- Handle inbound telephone and email inquiries from the public carers and professionals regarding Adult Care the Lincolnshire Carer Service and the Wellbeing Service.
- Utilise a strength-based and person-centered approach to understand customer needs and provide accurate information and advice.
- Manage complex sensitive and sometimes emotional conversations with professionalism empathy and resilience.
- Apply call-control techniques to ensure inquiries are handled efficiently and effectively.
Essential Experience
- Experience working in a busy Customer Service Centre or customer-facing environment.
- Experience handling high-volume contact via telephone and email.
- Experience in social care health or wellbeing settings (preferred but not essential).
Essential Qualifications
- Good standard of general education (GCSE level or equivalent).
- Excellent IT skills including fast and accurate typing.
- Strong verbal and written communication skills.
Additional Information
- Working hours: 37 hours per week
- Shift patterns will vary between 8-6 but during training shifts will be 9-5.
- This is an office-based assignment.
- Location: 36 Orchard Street Lincoln Lincolnshire LN1 1XX United Kingdom
- Interviews will be held at Lancaster House Lincoln lasting 45 minutes in total.
- Bi-weekly payment schedule.
- The role closes on 31st March 2026 apply ASAP.
Required Skills:
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services including Adult Care Childrens Services Highways Registration & Celebratory Services Library Services.
Required Education:
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services including Adult Care Childrens Services Highways Registration & Celebratory Services Library Services.
