Customer Relationship Manager
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
Job Context & Major Challenges
Job Context:
Job Challenges:
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Business Development | (R) Develop a priority list of market opportunities to explore in their respective market (R) Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers (R) Interact with customers and local officials of competitors to collect information regarding prices incentives discounts etc |
| KRA2 | Customer Management | (R) Visit site frequently to meet the concerned site incharge project managers influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation |
| KRA3 | Industry Analysis | (RA) Understand the allotted geographic areas regularly and conduct market analysis to assess the market position |
| KRA4 | Order Planning & Scheduling | (R) Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch |
| KRA5 | Payment Receivables | (R) Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters (R) Ensure timely delivery of invoices & credit/debit notes (R) Monitor Daily customer wise sales and collection data and ensure timely collections (R) Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection |
| KRA6 | Product Rate | (R) Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP |
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Discover a world of financial solutions at Aditya Birla Capital – your trusted partner for investments, insurance, loans, and a wide range of financial services in India.
