Remote Chat & Email Support Representative
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Job Location:
Oakland, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
58 minutes ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are looking for a Remote Chat & Email Support Representative to join our team at TMN Insurance. As a Support Representative you will be responsible for providing excellent customer service through chat and email communication channels.
Job Responsibilities:
- Responding to customer inquiries and resolving issues through chat and email
- Providing accurate information about products and services
- Handling customer complaints in a professional manner
- Ensuring timely and efficient responses to customer queries
- Collaborating with team members to improve customer support processes
Essential Qualifications:
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail
- Familiarity with CRM software and helpdesk systems
Desired Experience:
- Minimum of 1 year experience in customer service or support role
- Experience in handling customer inquiries through chat and email
Salary & Benefits:
The salary for this position is competitive and will be based on the candidates experience and addition we offer benefits such as health insurance paid time off and opportunities for professional development.
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
