Lead IT Support Engineer

Are you a hands-on IT professional who enjoys solving problems leading a team and keeping systems running at their best The Lead IT Support Engineer is instrumental in supporting the technology that powers the Florida State Fair Authority and the dynamic operations behind the Florida State Fair. This position leads day-to-day IT support maintains critical infrastructure and helps ensure a seamless technology experience for staff and event operations especially during one of Floridas largest annual events.

SUMMARY

The Lead IT Support Engineer plays a crucial role in maintaining and enhancing our IT infrastructure and leading the IT team. Responsibilities include diagnosing and resolving technical issues implementing new technologies and ensuring the seamless operation of our systems.

KEY RESPONSIBILITIES:

1. Provide technical support to end-users via phone email and in-person.
2. Troubleshoot and resolve hardware software and network issues.
3. Install configure and maintain computer systems and peripherals.
4. Monitor and maintain IT infrastructure including servers networks and security systems.
5. Document and track support requests and resolutions using a ticketing system.
6. Assist with the deployment and management of software updates and patches.
7. Collaborate with other IT team members to improve processes and systems.
8. Be the lead and help train other IT technicians.
9. Provide training and support to end-users on IT-related topics.
10. Participate in on-call rotation for after-hours and weekend support

FAIR RESPONSIBILITIES:

1. Ensure accurate installation configuration and certification of workstations printers cameras servers network and vendor coordination related to the systems.
2. Facilitate an efficient process for the installation or relocation configuration and customization of workstations for fair-time only employees.
3. Support Credentials operations by assisting with the printing of tickets and badges within the automated ticket system.
4. Perform additional work-related duties as needed.

BENEFITS:

As a full-time employee of the Florida State Fair Authority youll enjoy a comprehensive and rewarding benefits package including:

• Medical dental and vision insurance to keep you and your family healthy
• Employer-paid life and disability insurance for added peace of mind
• A 457(b) retirement plan with company match to help you plan for the future
• Generous paid time off and holidays so you can recharge and enjoy life outside of work

Join a team that values your well-being both on and off the job!

The Florida State Fair Authority is a drug free workplace and an equal employment opportunity employer.

QUALIFICATIONS/EDUCATION/CERTIFICATIONS:

• Bachelors degree in Computer Science Information Technology or a related field.
• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network administration and troubleshooting.
• Familiarity with IT security practices and tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g. CompTIA A Network Microsoft Certified: Azure Fundamentals Cisco CCNA) are a plus.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to receive organize plan and complete complex work assignments in a timely fashion
• Strong troubleshooting skills
• Ability to be proactive take ownership and independently develop and implement new technologies
• Excellent communications and customer service skills and the ability to operate courteously under pressure
• Knowledge of Ninja One Counterpoint POS Solarwinds Omada and Ubiquiti products
• Strong skills working with Cisco network switches and routers Windows Server 2019 Hyper-V and Office 365 Admin Center
• Ability to lift and install equipment up to 80 pounds
• Ability to work flexible hours including but not limited to early mornings late evenings weekends and holidays as well as 24/7 coverage for major system outages

PHYSICAL DEMANDS/WORKING CONDITIONS:

Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer. Must be able to stand walk sit use hands talk hear taste/smell lift or move (up to 80 pounds) and occasionally reach with hands and arms. On rare occasions may be exposed to environmental conditions such as wet/humid areas work near mechanical parts and work in high precarious places outdoor weather conditions and risk of electrical shock.

*** Job descriptions will be reviewed and are subject to changes of business necessity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.