Order Entry Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
- Receive customer orders sent via email.
- Interpret customer and sales representative order requirements and enter the information into the Oracle system.
- Ensure that orders entered onto the Oracle system are assigned the correct shipping date.
- Detect and correct inconsistencies or errors before releasing the order for processing.
- Maintain open orders according to established procedures and work instructions (e.g. CB MK orders).
- Communicate with customers to clarify and correct information provided in orders using predefined templates (Order Entry Callbacks).
- Include promotional programs and offers (BID PROMOS) provided to customers during order entry in the system.
- Follow the procedures of our quality system in the daily performance of duties.
- Ensure that the documentation used daily is in perfect condition and up to date.
- Perform daily reviews of open orders follow up on internal ones and be specific in order notes (reason why the order is open Unbooked report).
- Confirm orders with customers resolve price discrepancies or questions and respond to inquiries related to order status.
- Follow up on orders requiring changes or cancellations.
- Correct errors detected in already registered orders (post-booking and PPMs) collaborating with involved areas to ensure modifications comply with established processes.
- Register new addresses for already established accounts.
- Conduct internal audits of customer orders.
- Record performance indicators in individual metrics focusing on productivity and quality (standard CFs and PPMs).
- Attend informational and training meetings related to new products processes etc.
- Support the follow-up and investigation of complaint orders (CFs) as required by corporate or Nogales customer service.
- Participate in audits established by the quality management system.
- Promote improvement activities and projects applicable to the area.
Qualifications :
Education:
- Bachelors degree in Business Administration or a related field
Experience:
- 1 to 2 years of experience. Internally 2 years within the company
Languages:
- Advanced English
Other Competencies:
- Proficiency in Oracle system
- Proficiency in Microsoft Office suite
- Strong communication skills
- Good organizational skills
Additional Information :
Toda su información se mantendrá confidencial de acuerdo con las pautas de EEO.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have ... View more
