Field Data Collection Support Representative

CTC

Job Location:

Zapotlán el Grande - Mexico

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking motivated and adaptable professionals to join our team as Field IT Support Specialist. This role is critical in supporting agricultural operations by ensuring the effective use of Field Data Collection (FDC) systems training end users and driving adoption of new processes across ranches and offices.

You will act as the first line of support for technical and operational issues while also serving as a trainer and change agent to promote compliance and efficiency in data collection systems.

Key Responsibilities

System Support (40%)
Provide first-level technical and operational support for FDC applications (fruit receipts harvest overhead product quality).
Troubleshoot basic system application and device issues.
Ensure proper use and functionality of customized and off-the-shelf systems.
Training & Compliance (50%)
Deliver training sessions (individual and group) in both field and office environments.
Reinforce correct system usage and data entry standards.
Promote user adoption and compliance with company policies and procedures.
Hardware & Software Maintenance (5%)
Support proper use of mobile devices and equipment in line with company standards.
Other Duties (5%)
Assist with additional tasks as assigned to support business needs.

Qualifications

1 year of experience in customer service technical support or application support.
Experience supporting mobile devices or handheld equipment preferred.
Basic understanding of technical systems IT support fundamentals agricultural operations and customer support processes.
Proficiency in Microsoft Office.
Strong customer focus problem-solving and communication skills.
Ability to train and transfer knowledge effectively.
Planning organizing collaboration adaptability and resilience.
English proficiency: 85%

Other Requirements

Valid drivers license.
Ability to travel up to 90% locally between ranches and offices; occasional domestic travel (up to 10%).

Working Conditions

Combination of office and outdoor environments with exposure to variable weather and agricultural conditions (bees pesticides etc.).
Physical demands include standing walking lifting up to 25 lbs and safe vehicle operation.

We are seeking motivated and adaptable professionals to join our team as Field IT Support Specialist. This role is critical in supporting agricultural operations by ensuring the effective use of Field Data Collection (FDC) systems training end users and driving adoption of new processes across ranc...

You will act as the first line of support for technical and operational issues while also serving as a trainer and change agent to promote compliance and efficiency in data collection systems.

Key Responsibilities

System Support (40%)
Provide first-level technical and operational support for FDC applications (fruit receipts harvest overhead product quality).
Troubleshoot basic system application and device issues.
Ensure proper use and functionality of customized and off-the-shelf systems.
Training & Compliance (50%)
Deliver training sessions (individual and group) in both field and office environments.
Reinforce correct system usage and data entry standards.
Promote user adoption and compliance with company policies and procedures.
Hardware & Software Maintenance (5%)
Support proper use of mobile devices and equipment in line with company standards.
Other Duties (5%)
Assist with additional tasks as assigned to support business needs.

Qualifications

1 year of experience in customer service technical support or application support.
Experience supporting mobile devices or handheld equipment preferred.
Basic understanding of technical systems IT support fundamentals agricultural operations and customer support processes.
Proficiency in Microsoft Office.
Strong customer focus problem-solving and communication skills.
Ability to train and transfer knowledge effectively.
Planning organizing collaboration adaptability and resilience.
English proficiency: 85%

Other Requirements

Valid drivers license.
Ability to travel up to 90% locally between ranches and offices; occasional domestic travel (up to 10%).

Working Conditions

Combination of office and outdoor environments with exposure to variable weather and agricultural conditions (bees pesticides etc.).
Physical demands include standing walking lifting up to 25 lbs and safe vehicle operation.