Senior Solutions Engineer

Position Overview:

As aSeniorSolutions Engineer at Diligent you will partner closely with Sales to help organizations understand how our platform can transform the way theyoperationaliseethics complianceandbroadergovernance risk and audit act as a trusted advisor to senior stakeholders translating Ethics & Compliance and broader GRC challenges into clear compelling solutions that drive real business role is ideal for someone who brings both strong commercial instincts and real practitioner experience in Ethics & Complianceprogrammanagementwith hands-on exposure to policyconflicts of interestspeak-up and third-partyrisk anddue diligence.

If you enjoy combining domainexpertise storytelling solution design and customer interaction and want to move beyond traditional internal compliance roles into a commercial customer-facing environment this is a strong next step.

Key Responsibilities:

Customer & Commercial Partnership

• Partner closely with Sales to support the full pre-sales lifecycle helping customers understand how Diligent solves real-worldEthics &Compliancechallenges.

• Deliver tailored high-impact software demonstrations that clearly articulate business valueand operationaloutcomes-not just product features.

• Engage confidently with senior leaders acrossLegal Ethics&Compliance Governance Risk& Auditteams.

• Translate customer pain points into clear solution narratives including quantified outcomes and success criteria that support deal progression and closure.

• Own the technical win in partnership with Sales including managing evaluations sandbox environments and stakeholder questions.

• Act as a strategic advisor on how organizations can strengthen and modernize Ethics & Compliance programs using Diligent.

Solution Design & Thought Leadership

• Design and present solution architectures that align with customerobjectivesand regulatory environments.

• Articulate the cross-platform value of the DiligentOnePlatform and how it supports integrated GovernanceRisk andCompliance(GRC)programs.

• Collaborate with Product teams to provide customer and domain feedback on product enhancements.

• Lead structured discovery to map requirements to Diligent solutions define POC/sandbox success criteria and ensure proposed solutions areimplementation-ready.

• Support marketing initiatives such as webinars industryeventsand thought-leadership content.

• Mentor peers by sharing best practices reusable demo stories and solution patterns that improve team performance.

Domain Expertise

• Apply practical compliance and governanceexpertisein customer discussions to frame challenges and guide solution design.

• Leverage familiarity with key regulatory and industry frameworks such as GDPR/CCPADOJECCPFCPAISOEU Directives (Whistleblower AI etc.)ABAC/AML LkSGas well asotherrelevantindustry -onexperiencein one or morecore compliance functions including Ethics & Compliance ProgramManagement PolicyManagementAwarenessTraining Third-PartyRisk ManagementWhistleblowing/InternalInvestigationsandDisclosures/Conflicts of Interest

Technical & Integration Fluency

• Develop a strong working understanding of the Diligent platform including core workflows configuration options reporting and integrations.

• Confidently whiteboard solution flows data movements and high-level architectures with both business and technical audiences.

• Translate technical concepts into accessible business language for executive stakeholders while also engaging credibly with operational and technical teams.

Required Skills/Experience

• 5 years of experience in Ethics & Compliance GRC or Legal (Corporate Compliance) either in a customer-facing role or within industry.

• Demonstrated experienceoperatingwithin oradvisingEthics & Compliance programs with strong understanding of how compliance teams manage risk policies training third parties investigations disclosures and oversight responsibilities.

• Experience working with SaaS solutions or strong interest in transitioning intoa commercial customer-facing environment.

• Strongexecutive-levelpresentation and communication skills with the ability to simplify complex topics.

• Comfortable partnering with Sales and contributing to commercial outcomes.

• Curious self-driven and motivated to continuously deepen both technical and domain knowledge.

What Success Looks Like in Your First 12 Months

• You are a go-to partner for Sales independently leading discovery demos and solution strategy on complex multi-stakeholder opportunities.

• You are recognized as a credible domain expert in Ethics & Compliance able to engage confidently with compliance leaders and practitioners.

• You consistently win the technical decision guiding customers through evaluations and proof-of-concepts with clear success criteria and outcomes.

• You create reusable demo assets narratives and solution patterns that raise the bar for the wider Solutions Engineering team.

• You are recognized by Product and Sales as a trusted voice of the customer for Ethics & Compliance and GRC use cases.

• Youdemonstrateclear impact on revenue through influenced pipeline win rate and expansion / cross-sell opportunities in your focus area.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

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