Advanced Specialist, Customer Success (Program Management)

Bloomington, IN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

About the Role

Werelooking for aCustomer Success Specialistwhothrivesin complex customer role is ideal for an experienced customer-facing professional who thrives in ambiguityis highly curiousbuilds deep client relationships and leads high-impact initiatives that drive long-term value.

in this roleyoullbe relied upon as a go-to expertowning critical accounts navigating complex challenges and leading major projects that shape both customer outcomes and internal ways of working.

WhatYoullDo

Primaryrelationshipownerforcomplex highimpact accounts.
Ensure customers achieve their intended outcomes through proactive engagement insight andfollowthrough.
Build andmaintainstrong long-term client relationships grounded in credibility insight and results.
Lead major customer initiatives and cross-functional projects from planning through execution ensuring alignment with customer goals and business priorities.
Navigate and resolve complex account challenges balancing customer needs with scalable sustainable solutions.
Partner closely with internal teams (Product Engineering Sales Operations Support) to deliver cohesive and high-quality customer experiences.
Anticipate risksidentifyopportunities and proactively drive actions that protect and grow long-term customer success.
Influence stakeholders at multiple levelsboth internally and externallyto drive alignment momentum and outcomes.
Understandclient contracts and ensure fulfillment of client expectations as well as service level agreements.

Required Experience & Skills

Proven experience inProgram ManagementCustomer Success Account Management or a relatedcustomerfacing rolesupporting complex customers.

Strongtrack recordof leading large initiatives or projects that span multiple teams or functions.
Comfortoperatingin ambiguous environments with the ability to assess complex problems and translate them into actionable solutions.
Excellent communication and stakeholder management skills including the ability to influence without authority.
Strong organizational and prioritization skills with the ability to manage competing demands effectively.

Compensation at Pearson is influenced by factors including skill set experience and location.

This position is eligible for Pearsons annual incentive program. Information on benefits can be found here.

Applications will be accepted through March 31 2026. This window may be extended depending on business needs.

Required Experience:

DescriptionAbout the RoleWerelooking for aCustomer Success Specialistwhothrivesin complex customer role is ideal for an experienced customer-facing professional who thrives in ambiguityis highly curiousbuilds deep client relationships and leads high-impact initiatives that drive long-term value.in ...

Description

About the Role

in this roleyoullbe relied upon as a go-to expertowning critical accounts navigating complex challenges and leading major projects that shape both customer outcomes and internal ways of working.

WhatYoullDo

Primaryrelationshipownerforcomplex highimpact accounts.
Ensure customers achieve their intended outcomes through proactive engagement insight andfollowthrough.
Build andmaintainstrong long-term client relationships grounded in credibility insight and results.
Lead major customer initiatives and cross-functional projects from planning through execution ensuring alignment with customer goals and business priorities.
Navigate and resolve complex account challenges balancing customer needs with scalable sustainable solutions.
Partner closely with internal teams (Product Engineering Sales Operations Support) to deliver cohesive and high-quality customer experiences.
Anticipate risksidentifyopportunities and proactively drive actions that protect and grow long-term customer success.
Influence stakeholders at multiple levelsboth internally and externallyto drive alignment momentum and outcomes.
Understandclient contracts and ensure fulfillment of client expectations as well as service level agreements.

Required Experience & Skills

Proven experience inProgram ManagementCustomer Success Account Management or a relatedcustomerfacing rolesupporting complex customers.

Strongtrack recordof leading large initiatives or projects that span multiple teams or functions.
Comfortoperatingin ambiguous environments with the ability to assess complex problems and translate them into actionable solutions.
Excellent communication and stakeholder management skills including the ability to influence without authority.
Strong organizational and prioritization skills with the ability to manage competing demands effectively.

Compensation at Pearson is influenced by factors including skill set experience and location.

This position is eligible for Pearsons annual incentive program. Information on benefits can be found here.

Applications will be accepted through March 31 2026. This window may be extended depending on business needs.

Required Experience:

Key Skills

Design Engineering
Baan
Customer Service
Fund Management
ABAP
Elevator

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About Company

Pearson

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gen ... View more

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