Full-Time Las Vegas NV Customer Experience & Delivery Operations

About Noovo

Noovo is redefining van life through design comfort and craftsmanship. Built on premium chassis with European-inspired interiors every Noovo van is designed to feel like home wherever the road leads. Headquartered in Las Vegas Noovo is one of the fastest-growing lifestyle vehicle brands in the U.S. known for its modern aesthetic transparent process and authentic community of travelers who choose to live differently.

About the Role

Provide an exceptional delivery experience to every Noovo customerfrom pre-delivery communication to vehicle preparation handover and post-delivery follow-upensuring flawless execution of the Delivery Process in collaboration with Production Service and Sales.

Key Responsibilities
Pre-Delivery Customer Communication

• Introduce the Ambassador Program at delivery.
• Contact customers prior to delivery to prepare them for their new Noovo.
• Send and explain pre-delivery materials such as how-to videos (electrical water climate appliances) documents tutorials packing recommendations and trip tips.
• Answer early questions to reduce stress and ensure the customer arrives confident.
• Confirm final delivery date required documents final payment and logistics.
• Guide customers on how to best prepare for their first days with the van.

• Own the Noovo Delivery Checklist and confirm all systems function correctly.
• Report and track quality issues for continuous improvement.
• Work directly with Production to correct any items before delivery.

• Prepare vehicles before customer handover (inspection cleaning system setup).
• Lead full delivery walk-throughs (electrical water heating/AC safety driving accessories).
• Ensure all delivery documents are complete (contracts checklists registration).
• Schedule and coordinate delivery appointments with customers and internal teams.

• Follow-ups with customers at Day 3 and Day 30.
• Assist with first-use questions and provide guidance as they get accustomed to their Noovo.
• Ensure high customer satisfaction consistent with Noovos premium positioning.

• Strong customer communication and service mindset.
• Organized detail-oriented and able to manage several deliveries simultaneously.
• Able to follow structured processes with precision.
• Calm professional and solution-oriented with premium customers.
• Passion for and experience with outdoor travel or RV/van life either professionally or recreationally.
• Valid drivers license required.
• Nice-to-Have Skills
  • Basic knowledge of 12V/48V electrical systems or RV plumbing.
  • Experience in automotive RV or vehicle delivery roles.
  • Proficiency with HubSpot and Google Workspace.

• Salary: up to $75000/year depending on experience.
• Quarterly bonus based on delivery quality and customer satisfaction.
• Medical Dental and Vision insurance.
• Paid time off and company holidays.
• Access to VIP events.
• Growth potential within a rapidly scaling design-forward company.