Sr. Area Manager II, Operations, Fulfillment Center

Inc. is a US-based multinational e-commerce company headquartered in Seattle Washington. started as an online bookstore but soon diversified selling DVDs CDs MP3 downloads computer software video games electronics apparel furniture food and toys.
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people.

Amazon is seeking Area Manager for one of its Fulfillment Center(FC).

Four key areas that youll always focus on are the safety quality customer experience and productivity of your department.
Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Proactively identify and lead process improvement initiatives and Lean tools


Other requirements:
Direct management experience for employees and their performance
Experience with performance metrics and process improvement (how when who)
Candidates must be flexible to work on weekends and/or shifts



Key job responsibilities
Area Managers are responsible for all budgetary people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound).
Additional responsibilities include managing and leading a team of Process Assistants coaching and mentoring the team to ensure performance objectives are met building positive employee relations and building leadership bench strength within the Fulfillment Center.
Drives creation of staffing plans schedules quality initiatives process change initiatives and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.
Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network.
Works closely with support staff (HR Manager Financial Manager Facilities Manager S&LP Manager and Other Ops. Managers IT Manager) to build and secure support and resources for projects and initiatives in his/her area as well as providing needed support and resources for other staff initiatives.
Able to address operational issues affecting functional area.

About the team
In a fulfillment center Outbound operations is responsible for getting orders packaged and shipped out to customers as per the customer promise made by Amazon. Here are the main functions: Picking Sortation Packing Shipping. Quality control and Problem solving of packages are key for customer experience and speed. These processes are often supported by warehouse management systems (WMS) and various automation technologies to ensure efficient and accurate order fulfillment.

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

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