Manager, Site Reliability Engineering

Burlington, CO - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Looking for an innovative high-growth multi-award-winning company in one of the hottest segments of the security market Look no further than Veracode!

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Learn more at on theVeracode blog and onLinkedInandTwitter.

We are seeking askilledManager Site Reliability Engineeringtolead the reliability availability and operational excellence of Veracodes production role focuses on defining and enforcing reliability standards managing risk in production and ensuring services meet agreed-upon service levels under real-world load and failure conditions.

The ideal candidate has experienceoperatinglarge-scale distributed systems in productiondrivingand implementing SLO-based reliability practices and partnering with engineeringsecuritydevopsand product teams to improve the reliability of the system and developer velocity at the same time.

Key Aspects of Role

Lead 9 member global Site Reliability Engineering Team
Set objectives and key results KPIs and manage team performance
Act as the primary point of accountability for reliability concerns that span multiple teams including DevOps Security Database and Product Engineering driving alignment and resolution.
Manage team on-call schedule and act as point of escalation for alerts and production incidents
Create tickets groom backlog and prioritize work in sprints
Utilize AWS services to design scalable cloud solutions that support critical systems.
Partner with software engineering teams to ensure monitoring and alerting is in place enabling consistent scalable and automated service delivery.
Own the design and enforcement of the organizations observability strategy ensuring continuous improvements in reliability standardization and observability across the board.
Drive alert hygiene standardization and reduction of alert fatigue across the organization.
Lead efforts to automate infrastructure deployment and management using Terraform Kubernetes and other cloud-native tools.
Create automated incident response workflows to handle common infrastructure and application issues.
Collaborate with security teams to ensure systems adhere to industry-standard security practices and policies.
Document and train engineering teams on best practices in reliability scalability and operational excellence.
Design operate and continuously improve on-call and incident response processes to ensure sustainability appropriate escalation and reduction of operational toil.
Contribute to incident and process post-mortems.
Ensure uptime SLAs and availability of critical platform components through process improvements and automation.
Monitor existing application and infrastructure while working to improve existing monitoring.
Communicate effectively with project stakeholders and management.
Develop and support processes to maintain uptime SLAs and availability of critical platform components.
Troubleshoot and resolve production issues related to systems network and application.
Ensure that our systems and processes adhere to industry-standard security practices and policies.

Required Skills/Experience:

Bachelors Degree in Computer Science Information Science Engineering or related/relevant field or equivalent experience.
2 years working as a manager or team lead with direct reports
5 years working in a SRE DevOps Cloud Engineering or similar role.
Experience with AWS and automation tools like Terraform CloudFormation or Ansible.
Hands-on experience deploying managing and troubleshooting Kubernetes clusters.
Hands -on proficiency with observability monitoring and alerting tools (Datadog Sumologic Prometheus Grafana etc.).
Familiarity with CI/CD pipelines and repository management tools (e.g. GitLab Jenkins GitHub).
Strong programming skills for automation (Python Go or similar languages).
Solid understanding of infrastructure as code (IaC) and GitOps methodologies.
Strong communication skills with the ability to collaborate effectively across different teams.
Ability to work in an Agile environment.
Proven experience in troubleshooting production environments and improving system reliability.
Experience with on-call/incident management systems such as PagerDuty VictorOps or OpsGenie.

Desired Experience:

Experience with service meshes (e.g. Istio) to enhance application observability and security.
Familiarity with advanced Kubernetes features (e.g. StatefulSets Helm Operators).
Knowledge of database management and migration processes including RDS and DMS.

Compensation Transparency

In accordance withU.S. pay transparency laws Veracode provides compensation transparency for roles based in the United hereto view our compensation ranges by grade. Please note specific compensation may be influenced byvarious factorsincludingcandidatesexperience education and work location.

Job Grade:Manager

Employment opportunities are available to all applicants without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Fraudulent Recruitment Alert - Be Aware and Stay Informed

At Veracode we prioritize a secure recruitment process. Unfortunately fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.

Heres our recruitment promise to you:

Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
Offer Communications: Our job offers are not sent solely through email and we will never ask you to pay for your own hardware.
Email Verification: Recruiting emails from Veracode will always originate from an @ email address.

If you have any doubts about the authenticity of an email letter or telephone communication claiming to be from Veracode please reach out to us atbefore taking any further action.

Required Experience:

Manager

Looking for an innovative high-growth multi-award-winning company in one of the hottest segments of the security market Look no further than Veracode!Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated ...