Customer Support Specialist

At Crutchfield our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. Were looking for exceptional Customer Support Specialists to join our growing team. If you havent heard of us were a unique blend of things: an acclaimed national online retailer a family-owned business thats Virginia-based and a community-oriented group of consumer electronics short we sell fun stuff and love doing it. For the 4th year in a row weve been recently named as one of theBest Places to Workby Virginia Business Magazine and Best Companies Group.

Read on if youre a natural at helping people and value a healthy supportive work environment...

As a Crutchfield Customer Support Specialist you will:

• Delivery legendary service by providing emotionally enriching experiences to Crutchfield customers via phone chat & email.
• Engage our customers with a calm interested and professional demeanor.
• Provide helpful solutions to customers through active listening empathy and problem solving.
• Actively listen to the customer to determine their needs and paraphrasing if needed to clarify. (We dont use scripts)

Qualifications:

• Passion for helping people problem solving and exceptional interpersonal skills.
• A background in customer service (and other related fields) is recommended but not required.
• Strong communication problem-solving skills and basic math skills.
• Ability and willingness to learn through on-the-job training.
• Proficient computer skills.
• Highly self-motivated.
• Ability to communicate clearly and effectively through phone email and chat.
• Ability to maintain a consistent work schedule including some evenings until 8pm and at least one weekend shift (Saturday or Sunday).

Training:

We provide all the training needed for the jobno worries. Customer Support Specialist training includes about 4 - 5 weeks of onsite classroom training where youll learn the ins and outs of our applications policies procedures and overall philosophy of helping our customers. Following classroom training trainees will complete about 2 weeks of job shadowing with an experienced Customer Support Specialist. Our next training class is scheduled to begin on May 11th 2026.

Salary and Benefits:

Pay starts at $18.70/hour with potential for a bonus based on performance of up to $300 every 3 months. This full-time position comes with a comprehensive benefit package including health two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program tuition reimbursement 401K retirement plan relaxed dress code and discounts on the fun stuff we sell. Youre even allowed to bring your dog to work! Want pet insurance for your pup We offer that as an option.

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options employer-paid life insurance and voluntary life insurance options including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - were glad to provide details!

Onsite and Remote Work

Our new Customer Support Specialists will be trained onsite in at our new contact center in Charlottesville but after training you will have the opportunity to work a hybrid schedule which allows 2 days working remotely within the Commonwealth of Virginia and 3 days working onsite per week.

For any questions or inquiries about this position please contact our recruiting team:

Peter Barcia

Malkam Martin

Crutchfield is an equal opportunity employer and we welcome applications from all suitably qualified persons regardless of their race color sex sexual orientation gender identity national origin ethnic origin religion/belief disability veteran status or age.

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