Program Engagement Manager Hyderabad Hybrid

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Summary

We are seeking an experienced Program / Engagement Manager to own and orchestrate end-to-end customer engagements within the Forward Deployed Engineering (FDE) AI Adoption program.

In this role you will work closely with enterprise clients to deliver Agentic AI and Now Assist solutions ensuring measurable outcomes and successful adoption. You will lead scope definition governance and delivery for high-impact engagements while ensuring customers achieve rapid time-to-value and become referenceable success stories.

Key Responsibilities Customer Engagement Management

Own end-to-end customer engagements acting as the primary point of contact.
Conduct project kickoffs expectation setting and engagement planning.
Publish weekly status updates and manage escalations.
Drive successful engagement closeout and customer satisfaction.

Scope & Governance

Translate discovery sessions into formal project scope and timelines.
Define deliverables milestones and success criteria.
Establish regular engagement cadence with customers and internal teams.

Workshops & Technical Collaboration

Plan and facilitate design workshops technical deep dives and validation sessions.
Coordinate across engineering product and solution teams.
Ensure alignment on technical milestones and dependencies.

Cross-Functional Coordination

Manage collaboration across multi-disciplinary teams including:
- Forward Deployed Engineers
- Architects
- Product Managers
- Solution Managers
- Program Managers

Program Delivery Management

Manage timeline budget and resourcing across engagements.
Identify risks and adjust delivery plans to maintain on-time on-budget delivery.
Maintain consistent project artifacts documentation and status reports.

Required Skills & Experience Core Professional Skills

End-to-End Engagement Management
Ability to lead the full customer lifecycle from kickoff to project closeout.
Strategic Governance
Experience defining scope timelines and success metrics.
Stakeholder Orchestration
Ability to align multi-disciplinary teams toward shared delivery goals.
Workshop Facilitation
Experience leading design sessions and technical discussions with enterprise clients.
Risk & Issue Management
Ability to proactively identify risks and manage escalations effectively.

Technical & Domain Expertise

Familiarity with Agentic AI frameworks and Now Assist solutions.
Experience managing enterprise SaaS implementations.
Strong understanding of AI adoption programs and solution delivery.
Ability to track adoption metrics and measure ROI for customers.
Experience maintaining project governance artifacts and documentation.

Soft Skills

Strong Communication Skills
Ability to work with technical teams leadership and clients.
Bias for Action
Comfortable working in fast-paced and dynamic environments.
Organizational Excellence
Strong attention to detail and ability to manage multiple engagements simultaneously.

Success Metrics

On-time and on-budget delivery of FDE engagements
Customer satisfaction and referenceable success stories
Achievement of AI adoption metrics
Consistent governance and project documentation

Role Summary We are seeking an experienced Program / Engagement Manager to own and orchestrate end-to-end customer engagements within the Forward Deployed Engineering (FDE) AI Adoption program. In this role you will work closely with enterprise clients to deliver Agentic AI and Now Assist solutions ...