First-Line IT Technician
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
A fast-growing managed IT services provider is seeking a proactive and customer-focused First-Line IT Technician to join their dynamic support team!
The Company:
Key Responsibilities:
Job Experience and Skills Required:
Apply now!
For more exciting IT vacancies please visit:
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
Connect with me on LinkedIn! Experience:
- Managed IT services provider Gain exposure to support cloud networking and cybersecurity.
- Security-first approach Develop strong troubleshooting and best-practice IT skills.
- SME client base Work across diverse industries and environments.
- Growth-focused environment Build a solid foundation for career progression in IT.
Key Responsibilities:
- Serve as the first point of contact for IT support (phone email and tickets).
- Provide guidance on IT policies and best practices.
- Deliver professional customer-focused support.
- Troubleshoot hardware software and network issues.
- Escalate complex issues when necessary.
- Set up and configure user devices and peripherals.
- Perform routine system maintenance and updates.
- Support Microsoft 365 Windows and basic networking (security-first).
- Accurately log and track tickets and resolutions.
- Ensure compliance with data security standards (POPIA & GDPR).
Job Experience and Skills Required:
- Experience in a first-line IT support role.
- Strong knowledge of Windows Microsoft 365 and Active Directory.
- Familiar with ticketing systems and remote support tools.
- Solid troubleshooting and problem-solving skills.
- Strong verbal and written communication.
- Able to work independently and in a team.
- Customer-focused and proactive.
- Committed to continuous learning.
- Basic networking knowledge (TCP/IP DNS DHCP VPN and Wi-Fi).
Apply now!
For more exciting IT vacancies please visit:
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
Connect with me on LinkedIn! Experience:
IC
About Company
Network Recruitment specializes in talent solution services in the fields of IT, Finance, Engineering & Supply Chain. Visit our website for more info.
