Senior Area Sales Manager

Partner onboarding Sales Planning & Management

• Work with ZSM on devising the area sales plan and team approach for achieving targets considering product-environmental factors competitive forces and local trends and cascade the same to the team(s)
• Track industry and market developments scanning the local market and competitive offerings on a periodic basis
• Oversee end to end partner management by sales managers guide for onboarding activation engagement at optimum levels to get desired business
• Report on and direct teams basis emerging trends and opportunities
• Identifying target market to acquire referral partners who have vast customer base for business loans.

Customer Acquisition/ Engagement

• Identify local business growth opportunities drive expansion and new customer acquisition initiatives to create a book of targeted size
• Work closely with team members hand-holding critical/ complex transactions to ensure favorable closure with customer satisfaction
• Communicate sales targets and provide team members clarity on business goals role expectations product characteristics and USPs to enhance effectiveness of sales efforts
• Track cases in the complaint tracker/ escalations received liaising with relevant stakeholders as required to drive satisfactory closure
• Deploy efforts/ initiatives in consultation with ZSM arising from customer satisfaction survey and resulting NPS (Net Promoter Score) targeting identified focus areas
• Propose and deploy approved solutions and schemes to drive sales and enhance profitability ensuring dual focus on sales expansion and cost optimization
• Serve as a point of escalation and manage customer complaints/ grievances effectively intervening especially for key relationships

Operational Effectiveness

• To drive adoption of efficient business processes/ operations across the Customer Lifecycle (Sourcing Approval Servicing Collections)
• Manage local distribution across lending partners and referral partners interfacing with senior/ critical partners/ stakeholders as required for smooth operations
• Drive high performance by reinforcing focus on business and sales growth objectives effective client engagement monitoring sales operations and productivity metrics and providing support and guidance as required
• Drive the implementation of improved processes and best practices in order to enhance operational effectiveness productivity and overall business impact

Cross-Selling across ABC products

• Drive engagements with referral partners to enable cross selling of lending solutions to partners customer / network base.

Team and Internal Stakeholder Management

• Guide and develop team members for enhanced customer acquisition and engagement efforts helping them achieve superior performance standards and handholding where required
• Nominate teams for relevant technical and behavioral trainings/ seminars and work on self-development initiatives
• Proactively liaise with internal stakeholders for smooth cross-functional coordination and alignment towards achievement of business objectives