National Retail Operations Manager

Our client is looking for a National Retail Operations Manager to join their growing team.

Salary & Benefits:

Negotiable

Responsibilities

• Oversee daily operations across over 40 outlets to ensure consistent execution of brand standards customer service merchandising and operational processes.
• Develop and implement strategies to drive revenue growth improve store performance and achieve sales targets.
• Monitor and analyse KPIs including sales conversion footfall shrinkage margin and operational efficiency.
• Conduct regular site visits to all retail outlets nationwide to assess operational performance customer experience compliance and staff engagement.
• Provide hands-on coaching and corrective action to regional and store managers.
• Identify operational opportunities and develop action plans to improve performance at store level.
• Lead high-level negotiations with key suppliers manufacturers and distributors to secure competitive pricing favourable terms and priority access to stock.
• Build strong sustainable partnerships to optimise supply chain reliability and product availability.
• Resolve supply issues and ensure alignment between suppliers production planning and retail operations.
• Contribute to production planning to ensure accurate forecasting optimal stock levels and timely product availability across the retail network.
• Collaborate with supply chain procurement and warehouse teams to align production cycles with seasonal trends promotions and customer demand.
• Implement systems to reduce stock-outs overstocking and operational delays.
• Lead a large diverse workforce through strong coaching motivation and performance orientation.
• Oversee hiring training and development of regional managers and store managers.
• Drive a high-performance culture and ensure adherence to company policies SOPs and customer service standards.
• Conduct succession planning and talent development initiatives.
• Direct loss control strategies to reduce shrinkage fraud operational errors and store-level security risks.
• Implement and audit loss prevention policies CCTV systems cash management processes and stock management controls.
• Analyse shrinkage reports and lead investigations into discrepancies theft or procedural gaps.
• Train staff on loss prevention best practices and foster a culture of accountability.
• Develop and execute the retail operations strategy aligned with the companys long-term objectives.
• Lead initiatives to improve operational efficiency reduce costs and enhance customer experience.
• Use data-driven insights to improve decision-making refine processes and innovate operational best practices.
• Lead store expansion refurbishment and relocation projects as required.

Key skills:

• Strong experience in supplier negotiations production planning and large-scale staff management.
• In-depth knowledge of retail KPIs operational processes and loss prevention methodologies.
• High travel tolerance and hands-on operational leadership style.
• Strong commercial acumen
• Negotiation and vendor management skills
• Strategic thinking with operational execution
• Leadership and team development
• Analytical and data-driven decision making
• Excellent communication skills
• Crisis and risk management
• Ability to operate in fast-paced high-volume environments

Qualifications:

• Bachelors degree in Business Retail Management Supply Chain or related field
• 10 years experience in multi-site retail leadership within the mass-market or FMCG industry.
• Proven track record overseeing multiple outlets; experience with 10 stores highly advantageous.