Customer Support Specialist (fmdiv.)
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Your contribution to something big:
- Order Management: Entry validation and monitoring of orders in the SAP S/4HANA system ensuring compliance with delivery deadlines.
- Sales Team Support: Act as the internal point of contact for Account Managers providing stock updates order status reports and administrative support.
- Returns & Claims Management: Processing reverse logistics flows (returns) performing root-cause analysis and coordinating with the warehouse and quality departments.
- Invoicing & Administration: Issuing invoices and credit notes and verifying transport documentation.
- Customer Support: Managing contacts (phone/email) to clarify basic technical queries regarding DHW (Domestic Hot Water) or logistical issues.
- Follow-up: Monitoring pending tasks and ensuring customers are proactively informed of any service changes.
Qualifications :
What distinguishes you:
- Experience: Previous experience in Customer Service or Sales Support roles.
- Technical Skills:
- Proficiency in SAP S/4HANA.
- Solid knowledge of Microsoft Office (with a focus on Excel).
- Soft Skills:
- Excellent communication skills (written and verbal) and a strong sense of customer empathy.
- High level of organization and accuracy in data management.
- Resilience and the ability to work under pressure managing priorities and tight deadlines.
- Proactive attitude with a problem-solving mindset.
Additional Information :
Work #LikeABosch means:
Flexible work conditions
Hybrid work system
Exchange with colleagues around the world
Health insurance and medical office on site
Training opportunities
Opportunities for career progression and continuous professional development
Access to great discounts in partnerships and Bosch products
Sports and health related activities
Great access to public transports
Free parking lot
Canteen
Success stories dont just happen. They are made...
Make it happen! We are looking forward to your application!
Remote Work :
No
Employment Type :
Full-time
Key Skills
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- Customer Service
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About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
