Dutch-Speaking Customer Support Representative

Dutch-Speaking Customer Support Representative Lisbon/Porto Portugal

Are you a native Dutch speaker looking for a new adventure Join a world-class team in the heart of Portugal! We are partnering with global leaders in Tech E-commerce and Fashion to hire enthusiastic Dutch speakers who want to build a career in a sunny multicultural environment.

Whether you are looking to gain international experience enjoy the surf or start a career in a major global corporation this is your opportunity.

The Soft Landing Relocation Package

We make moving easy so you can focus on your new life:

• Flight Costs: 100% reimbursement of your flight ticket to Portugal.
• Initial Accommodation: Up to 1 month of free company-provided accommodation upon arrival.
• Bureaucracy Support: A dedicated team to help you obtain your NIF (Tax ID) Social Security and help you find a long-term apartment.
• Airport Pickup: A friendly welcome and transport from the airport to your new home.

Your Role & Responsibilities

As a Customer Support Representative you will be the voice of a major global brand for the Dutch market:

• Omnichannel Support: Assist customers via Phone Email and Live Chat with their inquiries.
• Problem Solving: Resolve issues related to orders billing account security or technical troubleshooting.
• Brand Ambassadorship: Provide high-quality friendly service that reflects the brands premium standards.
• Quality Assurance: Ensure all customer data is accurately logged in the CRM system (Salesforce/Zendesk).
• Collaboration: Work within a diverse international team to meet group performance targets.

What We Are Looking For

• Languages: Native or near-native level in Dutch (C1/C2) and a good command of English (B2).
• Communication: Natural empathy and a professional tone of voice.
• Tech-Savvy: Comfortable navigating multiple browser tabs and digital tools.
• Mindset: A positive can-do attitude and a desire to live in an international environment.
• Flexibility: Willingness to work in rotating shifts (MondaySunday).

Whats in it for You

• Competitive Salary: Monthly salary range between 1100 up to 1600 EUR gross
• Performance Bonuses: Monthly cash incentives based on quality and efficiency.
• Health & Wellness: Private health insurance and dental insurance from day one.
• Modern Workspaces: Offices equipped with game rooms cafeterias and relaxation zones.
• Career Growth: Fast-track opportunities into Management Quality Assurance or Training roles.
• Lifestyle: Company-organized events (surf lessons yoga football tournaments and social nights).

Why Portugal

• Cost of Living: One of the most affordable countries in Western Europe.
• Weather: Over 300 days of sunshine per year.
• Culture: A safe welcoming environment with a massive international expat community.

Ready to start your journey Apply today with your CV in English and lets get you to the beach!