Customer Service Representative

Bangkok - Thailand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

This personnel is responsible for meeting business objectives while handling daily fulfilment operations. To support commercial needs by driving fulfilment related activities and customer service full.

Customer service

Support commercial team satisfaction by interact with assist inhouse customer needed

Propose solution with supporting information

Consistency service to delivery

Comprehensive with customer service SOP

Fulfilment Activities

4PL/3PL new part creation

Monthly expired/write off validation & submit

Softcopy filing for SCM docs (PO GR Invoice PL etc)

Submission of docs to finance

Freight billing recon with forwarders

Update billing tracker

Review incoming shipment delays and escalate to planner

Perform related SO creation GR & Invoicing transaction in JDE

May support additional countries outside of TH (eg: Vietnam etc)

Distributor Coordination

Work with Distributor for operation coordination

Process billing and credit note to distributor

Reconciliation & 3 way check for all PO/GR

Inbound damage report validation & submit

Import & Export

Inbound/Outbound coordination with Customs broker Carrier and Freight forwarder

Recon billing and cost with rate card

Provide and align with transportation team for inbound and delivery plan to distributor

Customs declaration reviewer and related.

Inventory

GR transaction in JDE process

Planning re-labelling product and align distributor production plan with monitoring result

Inventory adjustment and operation activity daily

Manage ongoing inventory available to sale inside distributor

JDE transaction to update inventory align with distributor inventory

QA Support

QA Hold FCA to extract traceability by lot number quantity and import date in JDE

QA Hold FCA to extract distribution by lot number quantity and import date in SAP DKSH

QA return to supplier due to QA hold

QA Quality discard write off in JDE and DKSH to discard with COD

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.

Required Experience:

Unclear Seniority

This is whereyour work makes a difference.At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater ...