Customer Experience Manager Core Diagnostics
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Job Summary
The Customer Experience Manager Core Diagnostics is responsible for driving revenue growth market share expansion and strategic account development for the core diagnostics portfolio.
This role leads a high-performing sales team builds strong relationships with key stakeholders in hospitals and laboratories and ensures execution excellence across both public and private sectors.
Key Responsibilities
1. Sales Strategy & Business Growth
- Develop and execute sales strategies to achieve revenue profitability and market share
- Identify growth opportunities across hospital segments (government private chain labs)
- Lead forecasting pipeline management and business planning
2. Key Account Management
- Build and maintain relationships with key decision-makers
- Lead strategic tenders and negotiations in compliance with local procurement regulations
- Develop account plans for top-tier customers to expand test menu and utilization
- Ensure customer renewal and long-term partnerships
3. Team Leadership & Capability Building
- Lead coach and develop a team of sales representatives and key account managers
- Set clear KPIs monitor performance and provide regular feedback
- Build a high-performance customer-centric sales culture
- Collaborate with cross-functional teams (Marketing Medical Application Service)
4. Tender & Pricing Management
- Lead tender strategy and execution for government and larget accounts
- Ensure pricing governance aligned with company policy and market dynamics
- Work closely with finance and regional teams on pricing approvals and profitability
5. Customer Experience & Service Excellence
- Ensure high customer satisfaction through strong coordination with service and application teams
- Address customer issues proactively and drive continuous improvement
- Support installation onboarding and post-sales engagement
6. Market Intelligence & Competitive Strategy
- Monitor market trends competitor activities and pricing landscape
- Provide insights to shape product positioning and commercial strategy
- Identify risks and opportunities in the diagnostics market
Qualifications & Experience
- Bachelors degree in Medical Technology Life Sciences Business or related field
- Minimum 710 years of sales experience in diagnostics medical devices or healthcare
- Proven track record in managing key accounts and leading sales teams
- Strong experience in hospital tender processes and government accounts
- Strategic thinking with strong commercial acumen
Skills & Competencies
- Leadership and team development
- Strategic planning and execution
- Negotiation and influencing skills
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
CRLB Core Lab
LOCATION:
Thailand > Bangkok : Q-House Lumpini Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 50 % of the Time
MEDICAL SURVEILLANCE:
Yes
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Manager
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
