Customer Care Specialist Pharma
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
- Process customer inquiries quotes and orders from the entry to the dispatch of the delivery in SAP
- Coverage of all spare part processes with customers including returns repairs credit and debit notes
- Support the parts identification with technical teams
- Work with the purchasing team and factory to determine prices and delivery time
- Handling customer complaints to ensure that concerns are resolved to the customers satisfaction
- Monitor the status and control schedule internally and externally to meet timeline
- Assist in maintaining correct master data
- Document and leverage important customer information across departments
- Follow up open quotes and inquiries
- Follow up payment
- Other assignments related to spare parts department
Qualifications :
- Minimum of 3-5 years experience in customer service (spare parts sales) in a regional role
- Good experience with ERP systems (SAP is preferred) and MS Office
- Very good English both spoken and written. Knowledge of other languages is an advantage
- Excellent in Thai communication
- Detail-oriented and excellent problem-solving skills
- Strong customers orientation
- Strong communication skills and able to handle multiple tasks using organizational skills
- Proven ability to work independently on your own initiatives as well as in a team environment
- Good team player with ability to support colleagues
Remote Work :
No
Employment Type :
Full-time
About Company
Gemeinsam mit 6.300 Kolleg:innen weltweit sind wir der strategische Partner der Pharma- und Lebensmittelindustrie für Prozess- und Verpackungstechnik. Mit reibungslosen Prozessen, innovativen Technologien und nachhaltigen Lösungen helfen wir unseren Kunden, ihre Ziele zu erreichen. Wi ... View more
