Customer Service & Logistics Specialist

Job Description

Key Responsibilities

Customer Support

• Manage day-to-day customer service activities including order processing scheduling complaints payments purchasing and invoicing.
• Ensure timely fulfillment of customer orders sample requests and administrative requests.
• Resolve customer issues promptly and maintain strong customer relationships.
• Verify order accuracy against purchase orders and contractual agreements.
• Coordinate with internal teams plants and customers regarding order status and scheduling.
• Support international order entry for FCL LCL and airfreight shipments.
• Maintain and update customer records and documentation.
• Ensure compliance with pricing agreements contractual obligations and letters of credit.

Logistics Administration & Order Management

• Coordinate logistics activities across air rail road and ocean freight.
• Monitor shipment schedules shipping documentation and container status.
• Prepare shipping documents including invoices packing lists bills of lading proforma invoices and courier documents.
• Provide required shipping documents to forwarders and customers.
• Support replenishment planning for international warehouses.
• Partner with external logistics providers and documentation vendors.
• Work with warehouse teams to ensure successful shipment execution.

Pricing Analysis & Reporting

• Enter and update pricing information in ERP systems.
• Monitor freight rates to ensure alignment with budget.
• Review customer demand versus forecast and contract volumes.
• Prepare reports and analyze business trends benchmark data and customer activities.
• Compile and analyze letters of credit fees and shipping costs.
• Support process improvement initiatives to increase efficiency and reduce costs.

Qualifications

• Bachelors degree in Supply Chain Logistics Business Administration or related field.
• Minimum 35 years of experience in customer service logistics supply chain or order management.
• Strong knowledge of international shipping processes including FCL LCL and airfreight.
• Experience using SAP Salesforce and Microsoft Office.
• Strong communication and coordination skills.
• Fluent in English and Mandarin.
• Ability to work effectively in a fast-paced and cross-functional environment.
• Strong problem-solving analytical and customer service mindset.