Social Media Support Specialist – On-Site
Share
Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Social Media Support Specialist (Dutch English C1) On-Site Porto
Location: Porto Portugal
Work Model: On-Site
Start Date: 19 March 2026
Salary: 1100 gross x14 months
About the Role
We are looking for a Dutch-speaking Social Media Support Specialist to join a dynamic team in Porto.
In this role you will support users and handle social media-related inquiries ensuring high service quality and adherence to platform guidelines.
Working Schedule
-
Monday to Sunday 08:00 to 17:00 or 09:00 to 18:00
-
2 rotative days off per week
Evening shift planned in the future: 13:00 22:00
Later possibility (TBC by client): 24/7 rotational schedule
Flexibility is required.
Responsibilities
-
Provide support via social media platforms and related channels
-
Handle user inquiries and resolve issues efficiently
-
Monitor and respond according to platform policies
-
Maintain accurate case documentation
-
Ensure high customer satisfaction and service quality
Requirements
-
Fluent Dutch (C1C2)
-
English C1 level (mandatory)
-
Previous contact centre experience (mandatory)
-
Strong communication skills
-
Ability to work rotational shifts including weekends
-
Team-oriented with a proactive mindset
Whats Offered
-
Stable on-site position in Porto
-
Salary package: 1100 x14 months
-
International and multicultural environment
-
Career growth opportunities
If you have contact centre experience and are passionate about social media support this could be your next opportunity
Key Skills
- Marketing
- Photography
- Facebook Advertising
- Hootsuite
- Social Listening
- SEO
- Web Design
- Adobe Photoshop
- Social Media Management
- Copywriting
- Wordpress
- Writing Skills
