Social Media Support Specialist – On-Site
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Social Media Support Specialist (Dutch English C1) On-Site Porto
Location: Porto Portugal
Work Model: On-Site
Start Date: 19 March 2026
Salary: 1100 gross x14 months
About the Role
We are looking for a Dutch-speaking Social Media Support Specialist to join a dynamic team in Porto.
In this role you will support users and handle social media-related inquiries ensuring high service quality and adherence to platform guidelines.
Working Schedule
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Monday to Sunday 08:00 to 17:00 or 09:00 to 18:00
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2 rotative days off per week
Evening shift planned in the future: 13:00 22:00
Later possibility (TBC by client): 24/7 rotational schedule
Flexibility is required.
Responsibilities
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Provide support via social media platforms and related channels
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Handle user inquiries and resolve issues efficiently
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Monitor and respond according to platform policies
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Maintain accurate case documentation
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Ensure high customer satisfaction and service quality
Requirements
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Fluent Dutch (C1C2)
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English C1 level (mandatory)
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Previous contact centre experience (mandatory)
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Strong communication skills
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Ability to work rotational shifts including weekends
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Team-oriented with a proactive mindset
Whats Offered
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Stable on-site position in Porto
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Salary package: 1100 x14 months
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International and multicultural environment
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Career growth opportunities
If you have contact centre experience and are passionate about social media support this could be your next opportunity
