Customer Service Representative – On-Site
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative (Austrian German) On-Site Lisbon
Location: Lisbon Portugal
Work Model: On-Site
Start Date: 30 April 2026
Base Salary: 1100 gross x14 months
Complexity Bonus: 100 x11 months
About the Role
We are looking for a Customer Service Representative fluent in Austrian German (C2/Native level) to join an international team in Lisbon.
You will provide high-quality support to customers while ensuring professional and efficient case handling.
Important: Standard German is NOT accepted for this role. Candidates must speak Austrian German at a native/C2 level.
Working Schedule
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24/7 rotational shifts (Monday to Sunday)
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2 rotative days off per week
Flexibility to work night shifts weekends and public holidays is required.
Responsibilities
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Provide customer support via phone email and chat
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Assist customers with inquiries complaints and service-related issues
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Ensure accurate case documentation
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Follow internal policies and quality standards
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Maintain high levels of customer satisfaction
Requirements
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Native / C2 Austrian German (mandatory)
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Good command of English (B2)
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Previous customer service experience is a plus
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Strong communication and problem-solving skills
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Ability to work rotational 24/7 shifts
Whats Offered
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Stable on-site position in Lisbon
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Salary: 1100 x14 months
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Complexity bonus: 100 x11 months
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International and multicultural environment
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Career growth opportunities
If you are customer-oriented and fluent in Austrian German this could be your next career opportunity in Lisbon!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
