About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems products services and digital applications Voith sets standards in the markets of energy paper raw materials and transport & automotive. Founded in 1867 the company today has around 22000 employees sales of 52 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Field Service Specialist
Appleton WI

Interested to learn about Voith Check out our video Voith careers on YouTube.

Reasons youll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

The Field Service Specialist is responsible for quoting planning scheduling and managing field service orders with a strong emphasis on spareparts coordination material readiness and serviceplanning accuracy. This role provides endtoend support to Field Service Experts Service Managers and customers ensuring each service event is properly scoped supplied resourced and executed.

The Specialist works extensively within SAP to prepare quotes track service orders monitor financials and manage the lifecycle of service jobs. The position requires consistent communication with customers and Voith internal teams and reports directly to the Sr. Manager Process Technology.

RESPONSIBILITIES:

• Provide customer specific mill safety requirements to each Field Service Technician prior to the service job.
• Support of the Technical Service Experts with equipment documentation and drawings.
• Work in a team with other Field Service Coordinators and service group leaders to manage group schedules and service jobs.
• Estimate service costs and determine quote price levels.
• Prepare quotes in SAP according to Voith guidelines training will be offered.
• Prepare service contracts in close coordination with service group managers and customers.
• Provide strong customer focus and the ability to understand customer needs.
• Support the implementation of Salesforce ticketing system.
• Manage required spare parts for service jobs and review with Customer Service Specialists (CSS) order and shipment status of needed parts.
• Manage customer service hotline On call for one week every two months.
• Monitor service orders to ensure that they stay within budget and invoice correctly.
• Conduct risk analysis for large scale service proposals.
• Review field service reports and distribution to customers and Voith internal resources.
• Prepare and review time sheets and expenses for invoicing transfer of information to accounting group.
• Serve as the primary point of coordination for spareparts and wears requirements for all assigned service jobs.
• Collaborate closely with Customer Service Specialists (CSS) to monitor order status shipment tracking backorders and substitutions.
• Review BOMs historical job data and mill standards to ensure parts readiness prior to technician arrival.
• Support planning meetings to identify longlead items or special tooling required for upcoming outages and rebuilds.
• Work with Supply Chain CSS and external vendors (when applicable) to ensure ontime parts availability and communicate delays or risks proactively.

QUALIFICATIONS:

• Associate or Bachelors degree in Business Administration or mechanical technology/engineering
• Proficient in Windows based programs such as Word Excel Power Point and Outlook.
• SAP experience
• Strong communication skills verbal and written
• Strong organization skills needed
• Excellent customer relations skills
• Paper industry experience preferred

PHYSICAL DEMANDS:

Employees in this position are regularly rquired to walk stand and use hands to finger handle or feel. They are frequently required to reach with hands and arms. They are occasionally required to sit stoop kneel crouch or crawl and talk or hear and regularly required to lift 10 pounds and occasionally required to lift up to 25 pounds. Safety glasses hearing protection and other PPE are required in designated areas.

* This job description is not all encompassing however is intended to be a general description of the responsibilities of this position.

Dont meet every single requirement but think you would be a good fit for our team We encourage you to apply your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin protected veteran status or any other classification protected by federal state or local welcome everyone to apply especially those individuals who are underrepresented in the industry including people of color LGBTQI community women individuals with disabilities (both seen and unseen) Veterans people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.