TANF Coordinator ELRC 18

PHMC serves as both a direct service provider to individuals families and communities across the region and as an intermediary agent managing large-scale contracts government and philanthropic partnerships and multidisciplinary initiatives that require operational sophistication strategic leadership and deep mission alignment.

SERVICE AREA: Child Development & Family Services (CDFS)

DIVISION: Early Learning Resource Center (ELRC) 18

JOB DESCRIPTION:

The TANF Coordinator maintains strong collaboration systems and protocol with County Assistance Offices (CAOs) to effectively serve the child care needs of families receiving Temporary Assistance for Needy Families (TANF) and other low-income families in Philadelphia. This position is responsible for establishing regular proactive communication and cross-agency workflow between these agencies to ensure families receive timely client-centred help locating care and resolving eligibility and payment issues. The TANF Coordinator supervises a team of TANF Specialists and collaborates closely across the Family Services team to ensure adherence to established timelines for intake eligibility and referral and to deploy a specialised approach for priority clients. The Family Services Manager supervises this position and primarily operates out of the Early Learning Resource Centre office.

RESPONSIBILITIES:

• Support the Family Services Manager in implementing and monitoring protocol to maintain and process eligibility forms for all TANF clients in a timely and accurate manner.
• Ensure TANF Specialists process intake from the CAOs and transfer complete eligibility determination files via electronic batch files from eCIS.
• Establish processes to support timely supportive family navigation of intake procedures during transitions to ELRC services including obtaining necessary documentation without burdening families and monitor adherence to these processes.
• Ensure the team is attentive to CCW regulations for all priority groups including but not limited to TANF Former TANF Families Experiencing Homelessness and Team Parents and that the approach to family intake demonstrates knowledge of such regulations.
• Ensure TANF Specialists maintain complete files through regular monitoring and reporting and that these files reflect adherence to the correct CCW regulations regarding intake eligibility care hours and payment rate calculation.
• Responsible for quality control of all caseloads and reflective supervision with the assigned team.
• Evaluate TANF Specialist staff after a 6-month initial review period and on an annual basis to build the integrity of processes addressing job performance when necessary.
• Responsible for working collaboratively with other department Coordinators and the Family Services Manager to promote client-centred services and participation of families in all ELRC services and in access to meaningful community resources.
• Work in conjunction with the Family Services Manager to ensure compliance with OCDEL regulations and timeframes and to conduct regular compliance monitoring quality control activities and outcomes reporting for team performance.
• Support the Family Services Manager in implementing protocol to ensure staff perform case management deliverables and meet ELRC objectives for family engagement.
• Complete ongoing required and growth professional development to remain current on ELRC policies and procedures to understand the scope of resources available to regional families and to develop internal and external collaboration to promote access to the full scope of resources.
• Develop reports as necessary.
• Additional duties as assigned.

SKILLS:

• Ability to plan organise analyse and function independently.
• Demonstrated decision-making and problem-solving skills.
• Current working knowledge of best practices as related to early care and education and school-age; ability to apply knowledge to the intention of the Keystone STARS Standards
• Ability to develop and maintain effective working relationships with stakeholders; ability to display professional behaviour when interacting.
• Ability to maintain a high level of confidentiality and sensitivity.
• Working knowledge of personal computers and networked systems and their use and application for database management tracking and reporting also knowledge of word processing spreadsheets and PowerPoint
• Ability to maintain accurate records analyse data and prepare reports.

EXPERIENCE:

• Knowledge of early care and school-age systems public social services and public funding is helpful (ex. Child Care Works Pre-K Counts Head Start PHLpreK)
• Three years work experience preferably in early care and education and/or school-age programs or human services which involved some collaborative inter-agency work.
• Experience in outreach needs assessment planning marketing or public speaking is helpful.

EDUCATION REQUIREMENT:

• High School Diploma/GED with 5 years of relevant experience
• Or a bachelors degree or higher in social services or a related field

PHMC is an Equal Opportunity and E-Verify Employer.

Required Experience:

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