Technology Specialist
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Heres what you need to know:
The Technology Specialist provides user assistance and support on various software hardware network and IT-related requests at our schools. This position aims to provide an optimal teaching and learning environment for our teachers students and staff every day. The Technology Specialist collaborates with other team members on IT projects providing growth opportunities in various technology areas.
Heres what youll be doing:
- Resolve requests for technical support prioritizing as necessary when specific priorities are not provided
- Efficiently troubleshoot issues and escalate as needed
- Document track and monitor all problem/resolution activity to ensure a timely resolution and great communication
- Set up maintain and account for PC/Mac/Chrome computers
- Set up maintain and account for HP printers and Ricoh copiers
- Support/manage new computer setup including imaging
- Support document cameras interactive whiteboards and other classroom technology
- Install and configure software applications (Office 365 Pro Plus Acrobat etc.)
- Support technology-related campus projects
- Assist in training faculty and staff on systems and applications as needed
- Coordinate third-party hardware warranty repairs
- Support and deploy student computers
- Perform Tier 1 support of network appliances including servers switches and wireless access points
- Perform Tier 1 support of networking software and protocols such as VPN TCP/IP DNS DHCP and Active Directory
- Part of a rotation to provide 24x7 On Call Support (one week every 2 months)
Qualifications :
Must Haves:
- Bachelors degree in Computer Science Information Technology Education or a related field or equivalent professional background.
- Experience supporting classroom technologies and multi-device environments in a K12 environment strongly preferred.
- Strong technical proficiency in Windows operating systems ChromeOS networking fundamentals wireless infrastructure and endpoint management
- Familiarity with IT service desk tools such as Zendesk.
- Experience supporting multi-site organizations ideally within the education sector.
- Must be able to travel between sites within the city limits.
More About You:
- Operationally excellent with a bias toward action and outcomes.
- Strategic thinker who also thrives in execution and problem-solving.
- Collaborative and service-oriented with the ability to partner across a wide range of stakeholders.
- Strong communicator with excellent interpersonal and written skills.
- Organized detail-oriented and adaptable in a fast-paced dynamic environment.
- Deep commitment to equity excellence and the mission of helping students succeed.
Additional Information :
The starting salary for this role is $55000. Salary ranges at KIPP are set based upon the role level and function using benchmarks in the education and non-profit sector and allow for growth within the role. Individual compensation will be set based on a variety of factors including but not limited to: relevant professional experience and qualifications; education skills and training; and market conditions.
In addition to a competitive salary KIPP Miami offers a full comprehensive benefits plan including health care retirement and a school laptop.
KIPP New Jersey KIPP Miami is an equal opportunity employer
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
About Company
KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Al ... View more
