Customer Service Specialist (Korean Bilingual)
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Job Location:
Englewood Cliffs, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Our Client is seeking a candidate to manage end-to-end ocean freight processes serve as the primary point of contact for customers on ocean shipments and coordinate with carriers and internal teams to ensure timely delivery and billing.
Requirements
Responsibilities
- Manage end-to-end ocean freight processes including booking documentation tracking and delivery.
- Serve as the primary point of contact for customers regarding ocean shipments providing timely updates and solutions.
- Coordinate with shipping lines carriers and overseas agents to secure bookings and manage schedules.
- Monitor shipment status and proactively communicate delays or issues to customers and internal stakeholders.
- Handle freight quotations rate requests and service inquiries.
- Collaborate with operations customs brokerage and finance teams to ensure accurate and timely billing.
- Resolve service issues and customer complaints with professionalism and efficiency.
- Maintain compliance with international trade regulations company policies and industry standards.
- Provide reports as requested by customers.
- All other tasks as assigned.
Qualifications
- Bilingual proficiency in English and Korean.
- Bachelors degree in Business Logistics or related field (preferred).
- Proficiency in Microsoft Office Suite (Excel Word Outlook).
- Strong attention to detail and organizational skills.
Benefits
Compensation
$ a year depending on qualifications and experience
Benefits
(Full-Time ONLY)
- Health Dental and Vision PPO Insurance
- Life STD LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement Wedding Birth of a Child etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
Required Skills:
Responsibilities Manage end-to-end ocean freight processes including booking documentation tracking and delivery. Serve as the primary point of contact for customers regarding ocean shipments providing timely updates and solutions. Coordinate with shipping lines carriers and overseas agents to secure bookings and manage schedules. Monitor shipment status and proactively communicate delays or issues to customers and internal stakeholders. Handle freight quotations rate requests and service inquiries. Collaborate with operations customs brokerage and finance teams to ensure accurate and timely billing. Resolve service issues and customer complaints with professionalism and efficiency. Maintain compliance with international trade regulations company policies and industry standards. Provide reports as requested by customers. All other tasks as assigned. Qualifications Bilingual proficiency in English and Korean. Bachelors degree in Business Logistics or related field (preferred). Proficiency in Microsoft Office Suite (Excel Word Outlook). Strong attention to detail and organizational skills.
Company Industry
IT Services and IT Consulting
Key Skills
- Design Engineering
- Baan
- Customer Service
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