Document Services Customer Services Assistant

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.

Working with people in over 200 countries and territories we are on the ground in more than 100 countries.

We connect. We inspire.

The Role:

Supports programme implementation in line with British Council policies through financial administration reporting data management operational delivery and partner coordination specifically assisting the Document Services Team with customer support service delivery and managerial support (excluding translation).

Accountabilities:

Service Delivery

• Ensures a high standard of delivery to specification and to time
• Ensures high level of customer service at all times

Managing self and others

• Holds vendors and suppliers to account for delivering services.
• Has the ability to work independently and managework loadagainst project deadlines.
• Supports initiatives which actively drive forward the British Councils anti-racism action plan and continually keep up-to-date and contribute/take action where appropriate to ensure that the Equality Diversity Inclusion (EDI) strategy is observed and mainstreamed in our organisational culture our practices within our organisation and in our programmes.

Financial Support

• Compliance to British Council financial policies and procedures.

Project Coordination

• Supports data management including timely data entry quality assurance of data undertaking basic analysis of monitoring data and developing progress reports to meet needs of customers.
• Supports internal compliance such as due diligence records management data collection and storage.
• Delivers administration aspects relevant to the document services including if required any procurement processes.
• Supports the Document Services Manager in service planning and delivery.

Relationship and Stakeholder Management

• Manages relationships with customers/clients/partners/stakeholders at appropriate level.
• Supports relationship with vendors and suppliers and holds them to account for delivering services.

Role specific skills:

• Customer Services Skills
• Good communication Skills
• Computer skills (MS office)
• Organising and Time Management Skills
• Language English and Greek

Role specific knowledge and experience:

Essential:

• Basic experience in customer services administration and support

Education: Graduate

Closing Date: Applications will close at 23:59 IST/18:29 UK Time on Saturday 7 March 2026

You must have the legal right to work in Greece at the time of application.

Please submit your profile in English language.

Important Information:

Department:Education (International Ops - country & regional reporting lines)

Contract Type:Fixed Term Contract (1 year)

Pay Band:2

Country/Location:Athens Greece

Monthly Gross Salary Range:EUR 1107 EUR 1339

Requirements:
Please note that candidates must have the pre-existing legal right to work in Greece.

Mobility / relocation / visa sponsoring support will not be provided.

British Council supports working in new ways such as hybrid working subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion Statement

We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application please email