IT Service Desk Manager
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Job Location:
South Brisbane - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Lead mentor and develop a high-performing Service Desk team
- Oversee IT support operations ensuring timely resolution of incidents and requests
- Implement best practices in IT service management and drive continuous improvement
- Collaborate with internal teams and external vendors to enhance IT services
- Monitor and analyse service desk performance ensuring SLAs are met
- Provide hands-on support and troubleshooting when needed
Qualifications :
- Proven experience in an IT Service Desk leadership role
- Experience working in an MSP environment would be highly regarded
- Strong knowledge of ITIL frameworks and ITSM best practices
- Ability to manage coach and develop a team in a dynamic environment
- Excellent problem-solving skills and a customer-first approach
- Experience working in a multi-site environment is a plus
- Strong communication and stakeholder management skills
Additional Information :
- Work for the largest DSO in ANZ driving innovation in the dental industry
- Be part of a collaborative high-performance team
- Career growth opportunities in a rapidly expanding organisation
- Competitive salary and great employee benefits
Ready to take the next step in your career Apply today and be part of our mission to support world-class dental care across Australia and New Zealand!
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Are you ready to join an industry that's always evolving, in a workplace that's constantly buzzing with energy and innovation? Look no further! Sydney Periodontics in Castle Hill is seeking a dynamic and friendly Casual Dental Assistant to join our exceptional team.Days: Wednesday to ... View more
