Spa Manager
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Job Location:
Noosa Heads - Australia
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Director of Spa & Wellness you will oversee all day-to-day spa operations while driving performance standards and guest satisfaction.
You will be responsible for:
- Leading mentoring and developing a high-performing spa team
- Driving revenue growth and achieving monthly KPIs
- Managing rosters labour cost control and productivity benchmarks
- Retail strategy and sales performance
- Maintaining Forbes / 5-star service standards
- Guest journey oversight and service recovery
- Stock management and supplier relationships
- Supporting wellness programming and activations
- Ensuring compliance hygiene and operational excellence
Qualifications :
About You
You are:
- An experienced Spa Manager or Assistant Spa Manager in a luxury environment
- Commercially astute with strong financial literacy
- Confident managing KPIs payroll percentages and retail conversion
- A natural leader who builds culture not just rosters
- Immaculate in presentation and communication
- Calm under pressure and solution-focused
- Passionate about wellness service artistry and guest experience
Essential:
- Minimum 35 years leadership experience in a premium spa
- Strong knowledge of spa booking systems
- Proven track record of driving revenue and retail performance
Additional Information :
30% discount on food and beverage at Accor properties worldwide
Generous accommodation discounts across 4500 properties in over 110 countries
Career mobility across Accors global brand portfolio
Ongoing training and professional development opportunities
A strong commitment to diversity and inclusion with a focus on promoting diverse talent
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
